Inside Sales & Customer Service Representative - Contractor

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

Graco is a global leader in the design, development and manufacture of highly-engineered systems for numerous industrial and commercial applications. This position supports our Process Division (PRO), which has moved to a brand new facility in Dayton, MN in the fall of 2022!  In this division, process equipment ( ) and sanitary systems ( ) are used in the food and beverage, pharmaceutical, cosmetics, and oil and gas industries.

Job Summary :

This person will serve as the primary inside sales contact for inbound inquiries from customers in our EMEA/APAC business unit. Responsibilities will include preparing quotations, making outbound phone calls, and supporting the EMEA/APAC commercial team as the liaison for the customer, and supporting the customer service team with email, written or telephone call follow-ups as required. This role is a 6-month fixed-term contract with the possibility for extension following a review of the success of the candidate

Essential Duties and Responsibilities :

• Fields incoming technical sales calls from customers, prospects, and field sales representatives.

• Answers technical questions from customers, prospects, and field sales representatives.

• Designs and produces technical equipment proposals initiated by customers or field sales representatives.

• Works with inside sales coordinator/customer service team to assist with workload as required.

• Makes outbound phone calls to follow up on outstanding equipment proposals/leads and prospects for new business.

• Helps to qualify leads for the field sales team.

• Actively maintain a shared CRM database.

• Expected to handle special projects on as needed basis, including attending trade shows, travelling with the field sales force, helping install equipment on site, training new personnel, and helping to assist in the production of sales tools.

• Some travel required.

Qualifications and Prerequisites :

• 4-year College degree or equivalent experience required.

• Previous technical sales experience required, with willingness to obtain additional sales skills through company sponsored seminars, courses, outside reading, etc.

• Technical and Sales aptitude required.

• Familiarity with products, customer base, and markets a plus.

• Very good written and verbal presentation and communication skills.

• Must be able to handle multiple tasks in a fast-paced environment.

• Must be self-starter with the ability to work well with others.

• A good working knowledge of Microsoft Office and Salesforce CRM desirable.

• Ability to speak a second language a plus.

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Power to Be

At Graco, the Power to Be means providing the support, resources and freedom to pave your own way. Bring your unique attributes to the table, along with a commitment to being your best self, and you can be a part of a culture that rewards effort, celebrates uniqueness, and gives you the tools you need to succeed and become your best, fullest self along the way. Our culture empowers employees to chart their own career path. Our managers provide support and opportunities while offering freedom for employees to find their own Power to Be. Whether you decide to move up within the same department or expand to another cross-functional group, you will gain the well-rounded experience to succeed on your own terms.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .

Proven Quality. Leading Technology. Launch your career with Graco!