Installations Coordinator

Full Job Description

Installations Coordinator

A vibrant and busy Leeds based specialist door company are looking to recruit an Installations Coordinator to join their growing team. Specialising in the supply, and installation of garage doors and entrance doors to residential properties across the region, this role offers an excellent opportunity to be part of a fast paced and busy department in a customer focused and trusted organisation.

As the Installations Coordinator you will manage the seamless workflow of confirmed orders from placement through to installation and / or supply including managing aftersales issues. The role also includes working closely with the installation teams to maintain standards of quality and workmanship and ensure the highest levels of productive efficiency, whilst maintaining the highest levels of communication with customers, and ensuring expectations are managed and met.

The ideal candidate:

• Will have previous experience of working to tight deadlines and managing multiple active projects.
• Ability to assist in the loading/unloading of deliveries
• Excellent organisation skills.
• Excellent communication skills.
• Experience in customer / client facing interactions.
• Good IT skills with an understanding of Microsoft Office and CRM systems
• Good problem-solving skills
• Full driving license

The Role

• Taking responsibility for all installation work following confirmation and ensuring that all relevant products and materials for each project have been ordered and monitoring to ensure they are arriving within the specified time.
• Scheduling work and ensuring customers are kept updated of any changes, problems or delays to their orders and projects.
• Scheduling jobs into the works diary to ensure maximum productive efficiency.
• Managing trade and site projects.
• Monitoring the schedule of incoming deliveries.
• Acting as a point of contact for customers to understand and resolve any installation or aftersales issues.
• Ensuring all installation vehicles are road worthy, ensuring relevant safety check and reporting documents are completed and managing vehicle repair and service schedules.
• Assist with incoming deliveries and loading the Fitters vans ready for installations

The core hours of work are Monday to Friday 08.00 – 16.30

Permanent position / Immediate start

£26,000-£30,000