Installations Project Administrator (12 month FTC)

Here at Chubb Fire & Security we have an opportunity for an Installations Project Coordinator (Account Coordinator) to join our Customer Excellence Teams based in Blackburn  (BB1 2PR) on a 12 month FTC basis, working 37.5 hours per week.

This is a 12 month Fixed Term Contract position , Secondments are not being considered for this position. 

The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of an ongoing installation project of one of our large multi-site customers, to ensure all the customer needs are dealt with in a professional, efficient, and cost-effective manner whilst always achieving total customer satisfaction.  

• To support the project from point of order onwards
• Monitor and manage Contractor project timelines
• Monitor and manage equipment delivery lead times in line with agree installation date’s
• Own internal project tracker
• Continuous liaison with Chubb branch network throughout project life cycle
• Responsible For O&M Manuals (content & deployment)
• Track equipment returns (faulty kit & unused)
• Track returned analogue equipment and ensure it is sent to Hams Hall and review asset list to ensure it have been catalogued.
• Liaise with Project Manager’s and gather final account information ready for collation.
• Attend weekly project delivery meetings via Teams with Project Managers and customer.
• Attend weekly internal meeting via Teams with Project Managers to discuss ongoing projects.
• Attend internal meetings with Project Managers and Chubb branch network to review ongoing progress of orders.
• Chase Contractor for latest and revised / post contract drawings.
• Manage contractor smalls works orders with Chubb branches and confirm with the contractor

Working Hours:  37.5 hours per week | Monday to Friday 9.00am-5.00pm

What We Would Like You To Bring

You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts or have worked within an account management environment. You’ll be:

• A natural communicator , with an ability to build rapport both externally and internally.
• Solution focused  – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
• Solid IT literacy  – Including strong, demonstratable Excel skills, you will be responsible for producing reports.
• Prioritise workloads & multitask effectively  – You’ll be managing a number of orders at any one time, liaising with people in various roles, all within the timeframes of the project

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems.  Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. 

SALARY : £24,500 per annum (on a Fixed Term Contract basis)

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources 
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence