Integrated Brokerage Officer

Full Job Description

3 months contract with a Local Authority

Job Summary:

· To source, negotiate and broker all care placements, extra care and domiciliary care packages for service users with more complex needs within and outside the established commissioning and procurement frameworks.

·         To assists as appropriate with the quality assurance and monitoring for all direct payments to ensure compliance and appropriate use of funds by service users.

·    To manage daily referrals for care packages ensuring that they are placed in a timely manner whilst adhering to best value and quality assurance principles.

·         To undertake the line management and supervision of staff

Key Duties/Accountabilities:

·         To broker creative and cost effective care solutions for people with complex and specialist needs

·         To source and negotiate the fee for spot domiciliary care packages and nursing/residential placements outside of the existing list of suppliers.

·         To offer high quality advice, information and support to service users, carers, families and relevant agencies to enable them to make the right choice of service provision which suits the individual’s assessed needs and care requirements.  This would involve working with different teams as it will include people with Learning, physical/sensory disabilities, Mental Health needs, dual diagnosis and older people.

·        To identify suitable service providers in conjunction with care managers, service users and their families that best meet their needs and provide value for money. 

·         To update management information systems and pass accurate information to the relevant teams regarding changes to client status.

·         To broker all services within the relevant commissioning and procurement frameworks.

·         To research and provide information about local services, networks and activities, community resources and opportunities for service users, and associated costs.

·       To make arrangements to facilitate the timely discharge of patients from hospitals at the weekend or outside of normal working hours.

·         To use information received to initiate the re-assessment and review due to changing care needs for existing service users

·         To log and monitor complaints regarding service provisions, within agreed procedures as required.

·    To fully utilise vacancies within our block care homes to minimise voids wherever possible.

·         To undertake the line management and supervision of staff. 

·         To provide cover in the absence of your colleagues and/or line manager.

· To work with care managers to source supported/extra care accommodation, to include viewing potential accommodation when required.

·         Attend meetings as required.

·      To amend and close packages as advised by care managers and service users.

·         To create purchase order for services commissioned ensuring the use of the correct element and care tasks have been used for financial purposes in a timely manner to enable accurate budget monitor reporting.

·         To setup new customers and raise invoices for client contribution for short term placements

·         To support accurate recording using IT systems, including Mosaic and Oracle.

·         To resolve financial queries from providers and service users relating to service provisions in a timely manner and escalate where appropriate.

· To carry out all placements within the Contracting Processes or Service Level Agreement and check that providers are approved by the Care Quality Commission.

Essential Experience Required:

·         Experience of working with legislation relevant to the delivery of Adult Social Care e.g. the Care Act, National Care Standards Act is essential.

·         Experience dealing with care provision for one or more client groups including mental health, older people and disabilities is essential.

Essential Qualification Required:

·         GCSE including mathematics and English Language – Grade 5-9 (A-C) or equivalent qualification is essential.

Additional information to note:

·         Working hours: 35 hours per week.

The closing date for this position is 2nd May 20424