Internal Only - Feedback & Information Governance Officer

Full Job Description

As a Feedback & Information Governance Officer in the Department for People, you will provide a valuable service to our residents in responding to requests for information we hold about them. You will also be helping to resolve the concerns of some of our most vulnerable residents.

What will you be doing?

• You will be part of a dedicated, supportive team providing advice and support to our residents and members of staff in relation to FOI requests, data breaches and data subject rights requests, as well as some involvement with complaints and compliments.

• When required, you will assist in the development and management of an effective Departmental complaints procedure as required by Children’s Act 1989, Health and Social Care (Community Health and Standards) Act 2003 and other relevant legislation such as the Data Protection Act 2018, UK GDPR and the Freedom of Information Act 2000.

• You will be responsible for the production and monitoring of performance management information relating to FOIs and other information requests received and responded to by the department.

• Where appropriate, you will help to deliver coaching to staff within the department.

• Daily, you will deal with enquiries from all customers (both internal and external) by telephone and through correspondence.

• You will help the team carry out statutory surveys of adult care users and carers, including the collation, entering and submission to relevant bodies.

This post is restricted to permanent and temporary employees of South Gloucestershire Council only.