Internal Sales Candidate

Full Job Description

NEW VACANCY! (PK8243)

INTERNAL SALES CANDIDATE

EAST MIDLANDS

Salary: GENUINELY OPEN DEPENDING ON EXPERIENCE

Hours of Work: 8.30am till 5:00pm (Monday to Friday)

Our client are specialists in manufacturing and printed folded cartons to a variety of markets, they are a very well invested factory with the very latest technology and machinery and a fantastic reputation in the industry.

Our client is looking for an Internal Sales Candidate to join the team to be the inhouse customer contact and support the External Sales Team as and when required. Within the role, you will liaise with the internal Production Administration Department and other internal departments, as well as dealing with customer requirements and needs on a day-to-day basis such as taking calls, dealing with customer enquiries and daily administrative tasks.

Key Responsibilities:

• Support the External Sales Team, to ensure our customers receive the 'best service' and swift responses to enquiries and daily problem solving. Including trips to customers factories in the company of the External Sales Manager or attending meetings internally
• To liaise with customers by email, telephone, and in person when required
• Liaise with other internal Departments including but not exclusive to Production Administration within the factory, Repro, Estimating, CAD, QA, Warehouse and Transport
• Requesting and obtaining price information from the Estimating Dept and confirming written prices/quotes to Customers. Normally by email as a recorded method
• Requesting samples and mock ups from the Design Centre and sending them to the customer by post or courier, obtaining approvals of new designs and providing those approvals to the CAD Department
• Receiving and progressing artworks from the customer through to the Repro department and obtaining final approvals from the customer
• Processing of orders and raising orders on the systems
• Progress chasing of orders when required to ensure delivery dates are met and renegotiate new delivery dates with the customer should the need arise
• Inputting of 'call offs' (delivery information) and negotiating delivery dates with the customer to achieve best efficiencies in the factory
• Supplying customers with weekly or monthly stock sheets whichever they require
• In conjunction with the External Sales person, chasing the customer to take stock that's overdue/aged and arranging for the stock to be delivered or invoiced
• Liasing with the External Sales on overdue accounts
• To ensure that good communication exists between all involved parties thus enabling targets to be achieved
• Undertake training and development when required
• The post-holder may on occasion be required to undertake other duties as required by the Management, but the responsibilities shall not exceed the level of those outlined above

Requirements:

• Knowledge of the Carton Print Packaging Industry
• Ability to follow all necessary system and procedures that are relative to the job and department within the company procedures for Health & Safety, Food & Hygiene, Environment, ISO 9000, BRC Standards or any relevant procedures
• Customer Service background & telephone voice as dealing with customers on the phone & in person
• Computer literate, with a knowledge of MS Word, Excel and databases
• Able to work well under pressure, with proven efficiency and ability to work to production deadlines
• Flexible, able to adapt to the organisation and its' customers changing needs
• Effective communicator, able to work with people at all levels of ability, and from different cultures & backgrounds and ability to work well as part of a team
• Commitment to Equal Opportunities
• Willingness to work outside of normal working hours
• Outgoing and Cheerful Personality
• Own Transport / Full Driving Licence