International Sales Operations Executive (266715)

The role: We’ve got an exciting opportunity to join us as our next Sales Operations Executive. You’ll proactively manage the Sales Operations side of our International accounts, helping to ensure that orders reach customers at the right place, the right price and at the right time, and that customers receive the best possible service. You’ll also be the Operations lead on a key account, understanding its unique requirements, processes and our systems. You’ll pre-empt, investigate and resolve any issues and will be a go-to person for systems and processes, training colleagues and responding to their queries.

Primarily, responsibilities will include:

• Checking data such as stock availability and delivery dates.
• Organising the International releases of embargoed titles with Logistics, ensuring that orders follow the agreed embargo schedule.
• Preparing title lists for catalogue submissions, juggling priorities and deadlines
• Covering for and assisting Sales Operations colleagues, including Sales Operations Manager, when necessary, helping to ensure the smooth running of the Sales Operations team.

What you’ll bring: To succeed in the role, you’ll need to be able to deliver excellent customer service and be able to anticipate the needs of others. You will have the ability to proactively pre-empt and resolve issues, particularly around supply, and to provide effective explanations to Sales teams when required. You’ll be able to build excellent relationships with internal stakeholders and customers, and will be a team player willing to help others and contribute to a collaborative environment.

You’ll be working with a variety of different systems, so while we’ll be happy to introduce you to our world and provide training, you’ll show us that you’re comfortable with technology and keen to learn.  You will need to have worked with MS Office before; excellent Excel skills are central to this role. 

The team: Sales Operations are involved in supporting the entire sales process from new title sell-in preparation to sales performance analysis. This means working closely with internal and external stakeholders, helping to ensure that orders reach customers at the right place, the right price and at the right time.

About Penguin: We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

How to apply: Please apply with your CV & Cover Letter by 23:59 on Tuesday 2nd January 2024.

Salary: Circa £30,000 depending on how your skills and experience align to the role, plus benefits.

Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:

• Financial – discounted shopping, season ticket loan, rental deposit loan
• Wellbeing - healthcare cash plan, employee assistance, gym loan
• Lifestyle – taste card, tech scheme, free and discounted books

For our full benefits list please visit:

Hybrid working: We’re experimenting with a hybrid way of working that suits the needs of each team. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will need to attend the office for in person meetings twice a week. The exact balance of office to remote working will depend on the nature of your role and team needs, and we are open to discussing this through the recruitment process.

The recruitment process: You can read about our recruitment process at

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing  . Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company:  The Random House Group Limited  

Country:  United Kingdom 

State/Region:  London 

City: London 

Postal Code:  SW1V 2SA 

Job ID:  266715