Lead Content Designer

Full Job Description

Starting Salary:  £58,184
Job Grade:  Level 5, Zone 2 
Work Location: 5 Pancras Square, London N1C 4AG   
Hours per week:  36
Contract Type:  Permanent
Closing date: Monday 4th March 2024, 23:59
Interviews to be held:  TBC - remotely via MS Teams
Alternative flexible working options available/open to discussion

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. 

AGENCY STAFF, PLEASE CLICK  HERE  TO APPLY - Please do not click on the Apply Now tab at the bottom of this page as your application will not be considered. 

About us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

You will be leading the content design team - creating, planning and editing content across our digital products and services based on user needs gained from insight and improved by data. You will be working in the open, collaborating across teams and working across all channels to ensure we provide excellent content for our citizens through building high performing team, and a community of practice within the council.

The role

Working as part of a multidisciplinary team and reporting to the Experience Design Lead, the role of Lead Content Designer is to manage a small team producing clear, accessible content in the right formats in the right places to make things easier for people to understand and use. This may involve working content directly or end-to-end journeys of a service to help users complete their goal.

This role requires a proactive self-starter who can manage their time and delivery commitments. 

The role of the Lead Content Designer:

Our content designers plan, design and create content for users that helps them get the information they need. Working closely with user research and other design disciplines you will thoroughly understand your audience and their needs in order to create accessible, useful signposting and information across products and services. 

As Lead Content Designer, not only will you lead content design strategies, you will help other teams in their creation and maintenance of content, explaining the critical role of content design to many teams across the council, and creating an environment for your team’s success.

As Lead Content Designer, you will advise where and when your teams will take an active and engaged role in the iterative design and development process, providing expertise in content and help to develop and add to a new design system as well as style guidelines when appropriate. You will encourage and support active collaboration and feedback within the team and across disciplines, running design crits, providing honest and constructive feedback and, and facilitating design workshops. You’ll mentor content designers and encourage their development in human centred design, best practice content design and use of tools and resources. And you’ll be responsible for advocating for best practice across the organisation.

You will undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies.

About You  

You will have solid experience of creating content for products and services that makes them easy to use and understand – from menu labels to error messages to information pages. You will understand content formats and how they can be used most effectively to aid user’s understanding.

You will have a thorough understanding of design thinking and accessibility standards, adhering to best practices and methods to help develop frameworks and principles.

You will have experience leading, managing or mentoring content designers.

For more information regarding this role please refer to the job profile.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services , and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE  or if you are unable to open the link please click below:

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

Inclusion and Diversity 

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.