Learning Experience Enablement Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

The Analyst, Learning Experience Enablement is an important role at Visa University, responsible for the efficient and effective delivery of world-class learning experiences. In this role you will bring your experience in execution and program management of learning experiences to our learners, and your demonstrated passion for excellent learner experience, to your role both virtually and in person for learners across the globe. You will also manage the Visa University campus in London, maintaining the environment to ensure a world-class learning experience.

The Analyst, Learning Experience Enablement will report to the Director, Learning Experience Enablement Strategy.

Responsibilities

Program Management – Coordination (80%)

• Plan, coordinate and execute VU learning programs, including programs such as VU Faculty and Leaders as Teachers.
• Manage multiple concurrent sessions, track learner progress, troubleshoot issues, and ensure timely feedback and evaluation
• Collaborate with internal and external subject matter experts, facilitators, vendors, and partners to deliver engaging and effective learning experiences
• Setup spaces and channels to encourage and support community learning
• Ability to use various tools and methods to collect, process, and interpret data.
• Monitor and report on key metrics and outcomes of learning programs, such as learner satisfaction, completion rates, knowledge retention, skill acquisition, and business impact
• Work closely with Platforms team on LMS management such as setting up programs, updating participant status, registrations and cancellations, feedback channels, pulling and interpreting data
• Build strong relationships with learners and stakeholders through communicating with them throughout the program, including responding to queries such as cancellation requests and logistical questions
• Independently host and moderate virtual live sessions from session opening, welcoming the participants, introducing the presenters and final closing using Teams/Webex and related platforms (including but not limited to: polling, Q&A facilitation, and chat management)
• Work with regional communications and facilities teams to promote learning programs
• Identify and manage key relationships with external training delivery partners and vendors
• Management of invoicing and procurement processes such as open, track and manage POs
• Any other duties as assigned

Campus Operations (20%)

• Manage the physical Visa University campus, maintaining the environment ensuring exceptional learning experience
• Oversee the daily operations of the campus, including scheduling, budgeting, inventory, maintenance, working with Facilities, AV/IT, Security and other regional functions to enable high-quality learning experience
• Manage all campus bookings and proactively resolve booking conflicts
• Organize and facilitate the smooth running of VU campus events, such as in-person facilitation workshops, guest seminars, learning festivals and similar learning events

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

- Relevant work-experience, preferably in Learning & Development
- Customer obsessed, responsive to queries in a consistent manner and with a sense of urgency
- Possesses strong interpersonal and communication skills to develop effective working relationships with all stakeholders
- Excellent written, oral communication and presentation skills and fluency in MS Office suite
- Accuracy and attention to detail, experience double-checking and cross-checking own work
- Possesses excellent organization and time management skills with ability to manage competing priorities effectively, meeting deadlines
- Works cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks

Preferred qualifications

- Confident working in an international environment with global team members and participants
- Proven ability to execute large-scale, global training programs using ILT, virtual ILT, e-learning applications, social media platforms, mobile technology and video.
- Exceptional project management and organizational skills with demonstrated ability to execute multiple cross-functional projects simultaneously.
- Comfortable with ambiguity and working in a fast-paced, agile org with rapidly changing requirements and content with a learning mindset.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.