Lettings Co-ordinator PRS&INT

Full Job Description

Lettings Coordinator
Salary: £27,836
Location: Deans Court, 3 St George's Road, Bristol, BS1 5UL
Contract: 12 months fixed term contact, 35 hours per week

About us  
We’re a UK housing association committed to a new vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis. 

Role Overview  
We are looking for a Lettings Coordinator to join our fantastic Homes & Communities division. This role will help support the team in carrying out the administration of the whole lettings process; from handling enquiries to administering tenant applications. This role will be responsible for the general organisation and administration of all office activities, supporting the tenant with the progression of their move.

Key responsibilities:

•   Provide advice and support to A2Dominion’s tenants with any lettings related issues including supporting tenants who are endeavouring to secure a move
• You will be the first point of contact for potential tenants; responding to telephone calls about listed properties in addition to guiding them through the sign-up process
• As part of the role you will support the organisation's drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes
• You will be providing administrative and functional support to the regional lettings team and tenants. You will be required to complete the end of tenancy and re-let process within required deadlines including the preparation of relevant paperwork
• As part of the team you will be updating the property portals (Rightmove & Zoopla) and our website to ensure all upcoming properties are listed on the market
• Assist Central Lettings Manager with policies, procedures and work practices updates to continually improve administrative processes
• Administrative support to the Lettings Team, including preparation and distribution of correspondence and information as requested and recording and reporting key performance data
• Ensure that accurate customer contact and property records are maintained in accordance with relevant procedures
• Coding of invoices and purchase orders

More about you

•   Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Experience of delivery in customer orientated service, housing or similar environment
• Good level of IT Knowledge including Word and Excel
• Excellent verbal and written communication and interpersonal skills
• Ability to calculate data and analyse information in order to draw logical conclusions
• Ability to adopt a continuous improvement approach and adapt to change

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

•   25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: 

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

•   actively look to attract and recruit disabled people
•   provide a fully inclusive and accessible recruitment process
• offer an interview to disabled applicants who meet the minimum criteria for the job
• be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

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A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.  Find out why our people love working with us.”