Lounge Host/Hostess - The Park Room, JW Marriott Grosvenor House

Be part of our award-winning team at one of Europe’s most iconic and prestigious five star hotels

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanour do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

Opened in 1929 and frequented by royalty and celebrities, historic Grosvenor House offers a world class experience for guests and associates alike.

What you’ll do as our newly appointed Hostess:

• Greet guests with a warm welcome upon arrival and be the face of the restaurant
• Guide guests through the dining rooms, ensure they are seated comfortably and managed in orderly manner
• Handle all guest interactions with the highest level of professionalism
• Monitor dining rooms for seating availability, service, safety, and well being of guests
• Answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings.
• Understand layout, floor plan and different seating styles based on group size and demographic
• Work together with the management and other members of staff in order to ensure top quality service delivery to guests
• Oversee the correctness of bill postings and received payments
• Maintain cleanliness of work areas throughout the day

Hostess rewards and lifestyle benefits:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
• Service charge (up to £700 per month)
• 20% off across food and beverage outlets in Marriott properties worldwide
• 28 days holiday (inclusive of Bank Holidays)
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• Workplace Pension Scheme
• Meals on duty
• Uniform provided and laundered free of charge
• World class training and development programmes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals

What we’re looking for:

• A warm demeanor and service-oriented personality
• A team-player attitude
• Positive outlook and dependability
• Good understanding of restaurant daily routine

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.