MS UC Support Specialist

WE’RE RECRUITING!

As one of the UK’s fastest growing MPSs, we’re on the lookout for a 3rd Line MS UC Support Specialist

Location: London / Hybrid

Salary: Competitive base + Overtime + benefits

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

About the Role

You will be part of a team responsible for managing and resolving complex incidents and problems, both in and out of hours. You will be expected to manage escalations and take the lead on problem management issues, whilst providing advice and guidance to the rest of the team. Working alongside other Support Specialists, this role will fulfil customer delivery to the highest standard.

Responsibilities:

Understanding of the Microsoft UC Stack

A good understanding of Microsoft Teams and Skype for Business applications and interaction between them.

Understanding of interactions between the UC stack and wider Microsoft software (Active Directory, SQL, SharePoint, Exchange et al).

Being able to methodically work through issues that impact the UC stack and present findings to a wider audience, ensuring buy-in from third parties for issues outside of Nasstar control

Third Party Knowledge

Understanding of the integration between third party solutions and impacts on the UC platform

Understand of support processes for third parties and able to leverage them at suitable opportunity

Ability to understand the root cause of an issue and communicating this to third party and customers.

Process Improvement

Understand current processes in place within the department

Where processes can be improved, able to explain why the improvement will be beneficial to department

Suggest technical improvements to monitoring to ensure that system availability is increased

Mentoring other support specialists

Able to identify knowledge gaps and help support specialist with improving their skills

Be approachable to support specialists so they can bring issues to their attention

What we are looking for:

Strong understanding and background of designing and supporting complex Skype for Business and Teams infrastructure in a large corporate environment. The role requires a highly technical skillset, specifically in Microsoft Teams, Microsoft Skype for Business and SBC/gateways

Microsoft Windows Server, Active Directory and supporting services

Administration and maintenance of Session Border Controllers such as Acme Packets, Ribbon/Sonus & AudioCodes

Desirable:

Education & Qualifications:

Certifications such as Ribbon Core Support Class, Core Implementation Class, Verba accreditation, EICC accreditation, Azure Administrator Associate, Azure Solutions Architect Expert, M365: Teams Voice Engineer Expert

PowerShell administration and scripting

SQL Server administration and maintenance

Architecture and design experience of Skype for Business hybrid and resource forest deployments, Team Direct Routing, O365, MIM/FIM and 3^rd party products such as Verba Call Recording, EICC, Anywhere365 & SphereShield

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays)
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.