Manager, Business Administration

Full Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Business Administration

About the role:
Working within the UK&I Market & Customer Excellence Team, this role serves as a great platform for an individual to take ownership and drive key strategic initiatives whilst expand their knowledge of multi-segment, strategic customer needs, as well as gain great exposure across Mastercard’s UK&I division. Reporting to the Director of Market & Commercial Strategy you will work across a broad variety of initiatives that ultimately support the successful execution of the UK&I strategy.

Supporting the strategy:
• Working with appointed business leaders to drive priority initiatives in support of the UK&I strategy. This could include project management, setting up tracking & reporting processes, supporting go-to-market planning, as well as conducting research & analysis.
• Taking a lead for the UK&I division on the Voice of Customer survey, ensuring results & learnings are turned into actionable plans.
• Keeping up to date with key industry trends and Mastercard priorities to identify potential impacts on our business.
• Developing professional and structured documents to support strategy, executive reporting, and Board of Directors presentations.

Customer & leadership team meetings:
• Supporting the planning, co-ordination, and facilitation of a programme of workshops & meetings for customers & internal teams, sponsored by the Division President.
• Working with the meeting lead to create thought-provoking and engaging content, relevant to the audience.
• Capturing minutes, actions, and next steps, drive alignment and outputs with internal teams to ensure timely follow-up.
• Working alongside the Events Team to co-ordinate meeting logistics.

About you:
• Highly motivated with a desire to gain broad experience of the Mastercard business and UK&I payments industry.
• Exceptional relationship building and stakeholder management skills up to Executive level, demonstrating credibility & confidence.
• Strong influencing skills and ability to drive cross-functional collaboration.
• Clear ability to problem solve and probe to drive the right outcomes for Mastercard and its customers.
• Comfortable dealing with ambiguity and using your own initiative to drive outputs.
• Well-organised and comfortable managing multiple workstreams/projects at any given time.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.