Manager/Senior Manager – GCS Business Conduct Performance, Global

Full Job Description

You Lead the Way. We’ve Got Your Back.  

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.  

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.  

Join Team Amex and let’s lead the way together. 

How will you make an impact in this role? 

Global Commercial Services (GCS) is the global leader in providing payments solutions for businesses. The Operational Excellence (OE) team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

This position will be part of the Operational Excellence team and will be dedicated to leading Business Conduct efforts within the GCS business unit.  This includes the design, implementation and assessment of sales practices and other business conducts risks and ensuring that GCS is managing those risks in accordance with our company’s risk appetite.  Our key goal is the successful implementation of a global Business Conduct program in conformity with American Express Management Policy (AEMP) 88 that involves uplifting sales practices in GCS by collaborating with GCS Sales Leaders, Compliance, General Counsel, Colleague Engagement Group, Second Line risk management and other critical partners to sustain and enhance a culture of Winning the Right Way. The successful candidate will have past demonstrated success in transformational activities that will permit them to drive the international Business Conduct program to the next level and thrive in this role.

The Manager position under OE’s Business Conduct/Sales Practices will be responsible for program performance, development of controls, and testing activities to support business objectives within GCS’s Global and Large UK, Argentina, India, Australia, Mexico, and Japan organizations in 2023, followed by additional EMEA, LAC, and APAC countries in 2024.

The team member will work closely with Market Compliance Officers (MCO), OE, General Counsel’s Organization (GCO), and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations. This position will report to the Director, GCS Operational Excellence – US Business Conduct in NY and lead a high performing team. 

Minimum Qualifications:

• Results Oriented – Track record of driving results across multiple channels and initiatives
• Relationship Builder and Collaborator – Confident and clear communication and relationship building skills, with the ability to influence business leaders / SMEs, and drive progress and decision making
• Operational Knowledge – Strong knowledge of key operational metrics, levers and various servicing strategies and understanding of risk, controls, and compliance
• Analytical Mindset – Excellent analytical and problem-solving skills, able to move quickly between big picture and detail and produce meaningful conclusions
• Prioritization Expert– Strong process and project management skills; ability to prioritize appropriately, managing multiple projects/workstreams that will drive the greatest impact for the business
• Innovation Driver – Seeks new ways to improve effectiveness, understands the latest conduct risk trends and has passion for innovation 
• Proactive Nature - Ability to work autonomously and proactively to drive results

Functional Skills/Capabilities:

• Self-motivated, pro-active individual with an analytical mindset and excellent attention to detail
• Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.
• Experience in business process improvement and driving governance requirements
• Drive Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management. Strong in MS-Excel & PowerPoint
• Information Analysis – Ability to work with large volume of data in through organized and systematic approach. Create clean, accurate records and meaningful reporting.
• This position will report to the Director, US Business Conduct in NY.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.