Marine Claims Advocate

Full Job Description

Report into the Head of Marine and Claims. Oversee and manage the provision of claims advocacy and service in respect of Marine clients and Retail partners.

Key Tasks & Duties

• Develop, shape and articulate the Marine claims value proposition to clients, retail partners, colleagues, and carriers.
• Build & utilise relationships with key internal & external stakeholders.
• Active involvement in new business opportunities, preparation of tenders, participation in new business pitches.
• Work with inhouse teams to prepare marine claims marketing materials.
• Own, manage, review and supervise claims, with adherence to claims procedures and guidelines.
• Work alongside & support the Marine Advocate.
• Ownership / responsibility for the distribution of the teams’ accounts / workloads.
• Utilise experience and skillset in taking a proactive & collaborative approach to problem solving and finding solutions.
• For major clients, lead the claims relationship, including regular meetings, delivery of claims reports etc.
• Provide feedback to claims / placing teams on policy clauses and availability of coverage.
• Be experienced in Hull, Ports & Terminals, War, Builders Risks, Yachts, P&I and be the technical referral point.
• Be familiar with market systems and able to engage with & utilise these to transact claims.

Skills & Knowledge

• Professional qualifications (e.g. ACII, FCII, Solicitor) and/or evidence of significant continuing professional development throughout career.
• Experience of management and handling of complex and/or high value Marine claims.
• Significant experience within the insurance industry and an in-depth understanding of insurance law and practice.
• Experience of engaging with clients and prospects.