Match Day Supervisor (Casual Worker) - Wembley, FA Store
Job Details
permanent
United Kingdom
Fanatics
23.04.2024
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Full Job Description
Company Overview
Fanatics is building a leading global digital sports
platform. The company ignites the passions of global sports fans and
maximizes the presence and reach for hundreds of sports partners
globally by offering innovative products and services across Fanatics
Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming,
allowing sports fans to Buy, Collect and Bet. Through the Fanatics
platform, sports fans can buy licensed fan gear, jerseys, lifestyle
and streetwear products, headwear, and hardgoods; collect physical and
digital trading cards, sports memorabilia, and other digital assets;
and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports
fans, a global partner network with over 900 sports properties,
including major national and international professional sports
leagues, teams, players associations, athletes, celebrities, colleges,
and college conferences, and over 2,000 retail locations, including
its Lids retail business stores.
As a market
leader with more than 18,000 employees, and hundreds of partners,
suppliers, and vendors worldwide, we take responsibility for driving
toward more ethical and sustainable practices. We are committed to
building an inclusive Fanatics community, reflecting and representing
society at every level of the business, including our employees,
vendors, partners and fans. Fanatics is also dedicated to making a
positive impact in the communities where we all live, work, and play
through strategic philanthropic initiatives.
JOB SUMMARY:
The Retail Match
Day Supervisor plays a critical role in the store and/or venue
assisting the Management Team with creating the ultimate game day and
shopping experience for our fans by leading the front-line selling
effort.
The Retail match day Supervisor will drive results
through effective communication and teambuilding.
General Duties and Responsibilities:
•Drive
sales results by executing the sales/operations plans
•Support whole operation; maintain area of responsibility
to the highest standard
•Utilize business metrics in
decision making, including but not limited to; revenue targets, per
cap and UPT
•Communicate expectations for tasks and
projects to employees under your supervision
•Provide
feedback to associates based on observed job performance, fan comments
and knowledge of the work environment
•Match days - make
sure all working units under your supervision are ready to trade,
visually look strong and any issues identified are brought to the
attention of your line manager
•Distributing staff members
to their allocated merchandise unit on the staff sheet
•Ensuring the units are open at the correct time in line
with the event’s briefing sheet
•Assisting staff members
with customer service/till issues & reporting these to management
should it be deemed necessary.
•Ensuring all products are
correctly priced
•Reporting any products not
scanning/scanning incorrectly to management.
•Supervising
stock levels & ensuring that stock is replenished/distributed
throughout the event should this be possible
•Re-organise
the merchandise displays should we have any sold-out or low-stock
products (Visual Merchandising)
•Scheduling breaks for all
staff under your responsibility and ensuring that these breaks are
respected
•Ensure the closure of your units at the time
provided by your managers
•Ensuring & helping staff tidy up
the units after the event. All rubbish/cardboard to be disposed off
and cash desks/tills cleaned
•In some cases, stock may also
need to be counted and/or brought back to the store. You will be
responsible for going through the stock count with the staff and
leading the operation of ensuring the stock gets back to the main
store.
Education, Experience and
Requirements:
•5 GCSE’s or equivalent
•Minimum
one year working in retail or sales preferred
•Ability to
work independently and responsibly in a fast-paced environment
•Availability to work extended hours on game days and
during events
•Foreign language skills are a plus
Job Knowledge, Skills and Abilities:
•Possess a fun, outgoing, confident, professional demeanour
•Prior leadership or management experience preferred
• Ability to work well with all levels of management,
build partnerships and direct team
•Ability to anticipate
and solve problems, act decisively and persist in the face of
obstacles
•Ability to represent Fanatics/League/Team
Values and standards
•Able to balance and prioritize
multiple tasks while remaining calm under pressure
•Available to work varied shifts on match days
•Strong verbal and written communication skills
•Can motivate and elevate team members to meet/exceed
expectations
Tryouts are
open at Fanatics! Our team is passionate, talented, unified, and
charged with creating the fan experience of tomorrow. The ball is in
your court now.
Ensure your
Fanatics job offer is legitimate and don’t fall victim to fraud.
Fanatics never seeks payment from job applicants. Fanatics recruiters
will only reach out to applicants from an @fanatics.com or
@fanatics.co.uk email address. For added security, where possible,
apply through our company website at
Fanatics is committed to
responsible planning and purchasing (RPP) practices, working with its
business partners across its global and multi-layered supply chain, to
ensure that planning, sourcing, and purchasing decisions, along with
other supporting processes, do not impede or conflict with the
fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In
connection with your application, we collect information that
identifies, reasonably relates to or describes you (“Personal
Information”). The categories of Personal Information that we collect
include your name, government issued identification number(s), email
address, mailing address, other contact information, emergency contact
information, employment history, educational history, criminal record,
and demographic information. We collect and use those
categories of Personal Information about you for human resources and
other business management purposes, including identifying and
evaluating you as a candidate for potential or future employment or
future contract positions, recordkeeping in relation to recruiting and
hiring, conducting criminal background checks as permitted by law,
conducting analytics, and ensuring compliance with applicable legal
requirements and Company policies. For additional information on how
we collect and use personal information in connection with your job
application, review our
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Match Day Supervisor (Casual Worker) - Wembley, FA Store
Fanatics
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