Medical Office Receptionist
Job Details
permanent
Chesterfield, East Midlands, United Kingdom
LifeStance Health
09.01.2024
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Full Job Description
At LifeStance Health, we strive to help
individuals, families, and communities with their mental health needs.
Everywhere. Every day. It’s a lofty goal; we know. But we make it
happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us.
As the fastest growing mental health practice group in the country,
now is the perfect time to join our corporate team!
ROLE OVERVIEW
We are seeking a reliable
and motivated part-time (20 hours a week) Front Office
Coordinator. The candidate will be the front office support for
patients and clinicians as a whole. You will be responsible for
patient management, checking in/out, answering questions regarding
patient insurance coverage and benefits and more. Candidate must be
detail-oriented, be able to multitask, have a pleasant personality, be
a team player, and possess professional etiquette.
BENEFITS
As a full-time employee of
LifeStance Health, the following benefits are offered: medical,
dental, vision, AD&D, short and long-term disability, and life
insurance. Additional benefits include a 401k retirement savings with
employer match, paid parental leave, paid time off, holiday pay and an
Employee Assistance Program.
HOURLY
PAY: $ 16-17/hour
LOCATION: The Chesterfield Office located at 16020
Swingley Ridge Rd. STE.300 ,
Chesterfield, MO 63017
RESPONSIBILITIES
· Greeting and checking patients in/out in a
courteous manner; including going over all necessary paperwork,
collection of co-payments/deductibles/co-ins, balances etc., at the
time of service.
· Provide patients with initial
assessment paperwork, evaluate for completion, and accept electronic
forms into the EHR system.
· Answering calls and
providing patient support with miscellaneous inquires, payment related
questions, release requests, etc.
· Ensure accuracy of
patient accounts, such as accurate billing address, contact
information, payment authorization and collection.
·
Assisting patients with scheduling follow-up appointments,
rescheduling appointments as needed, and managing (Tele/In-person)
appointments scheduled for accuracy.
· Assisting
patients with Vsee access, Patient Portal, and navigate LifeStance
website platforms
· Answering emails and Patient
Messages via Patient Portal and voicemails
· Auditing
the scheduler daily for appointment cleanup
· Office
upkeep and making sure common space is clean and clutter free
· General office duties, such as sorting the office
mail, scanning documents, and Efaxes
· Backup support to
the Office Lead for the pre-appointment processes
· All
other office duties as assigned by the Office Lead
SKILLS & EXPERIENCE
· High School
Diploma or equivalent; Associate’s degree preferred
· 2
years of customer service care experience; experience in healthcare is
highly preferred
· Prior knowledge of OSHA/HIPAA
regulations would be advantageous
· Ability to multitask
· Ability to work independently and as a team member
· Strong communication skills, both written and verbal
- Qualified candidates must be legally authorized to be
employed in the United States
- LifeStance is an
EEO/Affirmative Action Employer and does not discriminate on the basis
of age, race, color, religion, gender, sexual orientation, gender
identity, gender expression, national origin, protected veteran
status, disability or any other legally protected status
-
Demonstrates awareness, inclusivity, sensitivity, humility, and
experience in working with individuals from diverse ethnic
backgrounds, socioeconomic statuses, sexual orientations, gender
identities, and other various aspects of culture
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest
providers of virtual and in-person outpatient mental health care for
children, adolescents and adults experiencing a variety of mental
health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where
mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling
lives by improving access to trusted, affordable and personalized
mental healthcare.
Our Values:
Delivering Compassion -
We care for people unconditionally and act with empathy always.
Building Relationships -
We are collaborative, building enduring relationships to achieve more
together.
Celebrating
Difference - We respect the diversity of every individual’s lived
experiences.
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Medical Office Receptionist
LifeStance Health
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