Medical Office Receptionist
Job Details
permanent
Manchester, North West, United Kingdom
LifeStance Health
09.01.2024
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Full Job Description
At LifeStance Health, we strive to help
individuals, families, and communities with their mental health needs.
Everywhere. Every day. It’s a lofty goal; we know. But we make it
happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us.
As the fastest growing mental health practice group in the country,
now is the perfect time to join our corporate team!
ROLE OVERVIEW
We are seeking a reliable
and motivated Front Office Coordinator. The candidate will be the
front office support for patients and clinicians as a whole. You will
be responsible for patient management, checking in/out, answering
questions regarding patient insurance coverage and benefits and more.
Candidate must be detail-oriented, be able to multitask, have a
pleasant personality, be a team player, and possess professional
etiquette.
BENEFITS
As
a full-time employee of LifeStance Health, the following benefits are
offered: medical, dental, vision, AD&D, short and long-term
disability, and life insurance. Additional benefits include a 401k
retirement savings with employer match, paid parental leave, paid time
off, holiday pay and an Employee Assistance Program.
HOURLY PAY: $ - 19.00 /hour
HOURS : M-F, 8am-5pm
RESPONSIBILITIES
·
Greeting and checking patients in/out in a courteous manner; including
going over all necessary paperwork, collection of
co-payments/deductibles/co-ins, balances etc., at the time of service.
· Provide patients with initial assessment paperwork,
evaluate for completion, and accept electronic forms into the EHR
system.
· Answering calls and providing patient support
with miscellaneous inquires, payment related questions, release
requests, etc.
· Ensure accuracy of patient accounts,
such as accurate billing address, contact information, payment
authorization and collection.
· Assisting patients with
scheduling follow-up appointments, rescheduling appointments as
needed, and managing (Tele/In-person) appointments scheduled for
accuracy.
· Assisting patients with Vsee access, Patient
Portal, and navigate LifeStance website platforms
·
Answering emails and Patient Messages via Patient Portal and
voicemails
· Auditing the scheduler daily for
appointment cleanup
· Office upkeep and making sure
common space is clean and clutter free
· General office
duties, such as sorting the office mail, scanning documents, and
Efaxes
· Backup support to the Office Lead for the
pre-appointment processes
· All other office duties as
assigned by the Office Lead
SKILLS &
EXPERIENCE
· High School Diploma or equivalent;
Associate’s degree preferred
· 2 years of customer
service care experience; experience in healthcare is highly preferred
· Prior knowledge of OSHA/HIPAA regulations would be
advantageous
· Ability to multitask
·
Ability to work independently and as a team member
·
Strong communication skills, both written and verbal
-
Qualified candidates must be legally authorized to be employed in the
United States
- LifeStance is an EEO/Affirmative Action
Employer and does not discriminate on the basis of age, race, color,
religion, gender, sexual orientation, gender identity, gender
expression, national origin, protected veteran status, disability or
any other legally protected status
- Demonstrates
awareness, inclusivity, sensitivity, humility, and experience in
working with individuals from diverse ethnic backgrounds,
socioeconomic statuses, sexual orientations, gender identities, and
other various aspects of culture
LifeStance
Health (NASDAQ: LFST) is one of the nation’s largest providers of
virtual and in-person outpatient mental health care for children,
adolescents and adults experiencing a variety of mental health
conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where
mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling
lives by improving access to trusted, affordable and personalized
mental healthcare.
Our Values:
Delivering Compassion -
We care for people unconditionally and act with empathy always.
Building Relationships -
We are collaborative, building enduring relationships to achieve more
together.
Celebrating
Difference - We respect the diversity of every individual’s lived
experiences.