Membership Engagement Manager

Full Job Description

Membership Engagement Manager

Independent, not-for-profit, member- based trade body

Hybrid working between home and London office.

Basic Salary Up to £40,000 dependant on experience with benefits including Access to private Medical Insurance scheme (following successful probation period). Pension scheme with an employer contribution of 8.5% (following successful probation period and with 2.5% employee contribution). Non-contributory death in service policy of four times basic salary.25 days annual leave - increasing by one day each year following two full years of service (up to a maximum of 28 days). Bank Holidays in additional to annual leave allowance. Interest free season ticket loan.

Permanent, Full Time

Our client a an independent, not-for-profit, member- based trade body with around 800 members is currently looking for a Membership Engagement Manager.

The Role of Membership Engagement Manager

The Membership Engagement Manager will be instrumental in developing and delivering a high quality and relevant programme of events, engagement opportunities and communication for our members, focused on ensuring direct benefit and designed to promote member growth and retention, as well as continuing to position the organization as the leading industry body.

Leading on the strategic engagement plan, development of the membership message and associated materials, the post-holder will support the Membership Director in building a robust and effective approach to recruitment and retention.

The Membership Engagement Manager will oversee and manage the articulation and communication of the membership offer, working closely with Membership colleagues to Coordinate lead generation and targeting activities, and subsequent on-boarding.

A key element of this role will involve the Events programme and developing attractive opportunities which encourage engagement, sponsorship and in particular offer spaces for supplier and operator members to interact.

As a highly visible and externally facing member of the team, the Membership Engagement Manager will develop and maintain relationships with members and key stakeholders across the industry, and work with membership, operations, external relations and policy colleagues to identify partnering and content opportunities. These relationships will enable the post- holder to ensure a compelling programme, robust feedback cycle, leverage support for

Person Specification

Essential

Experience of working in a membership organisation.

Experience of working in a commercial environment.

Experience of devising and delivering successful face to face and online events.

Experience of managing networks/wide variety of stakeholders with differing interests.

Experience of building effective external relationships.

Critical appraisal skills – ability to review, evaluate and implement changes.

Ability to facilitate groups with a focus on delivering defined outcomes.

A clear understanding of the importance and role of content.

Strong English language written and verbal communication skills and ability to tailor written communications to different channel/audience needs.

Interest in and ability to understand the bigger picture on an industry and organisational level.

Self-starter, motivated, ability to work on own initiative, pro-actively share knowledge.

Proven ability to simultaneously manage projects and to work to tight deadlines.

Ability to prioritise, well organised with a strong attention to detail.

Experience of dealing with external agencies and suppliers.

A good team communicator with excellent interpersonal skills and experience of negotiating collaborative work.

Strong analytical skills.

Willingness to adapt and support team activities outside of the ‘core role’.

Desirable

Experience of B2B business development and marketing.

Management experience.

Experience of knowledge management and transfer.

Presentation skills.

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.