Mortgage Services Consultant (Post Completion Loan Servicing)

Full Job Description

Job Title:  Mortgage Services Consultant

Location:   Fleet, Hampshire - with hybrid working

Salary:  £30,000 - £35,000

About Fleet Mortgages

Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market. We have recently gone through a period of growth and currently have an opportunity for a Mortgage Services Consultant to join our team in Fleet. This role is to service our loans from the day of completion all the way to redemption. 

What we can offer you

We offer a competitive package of benefits including the flexibility to work from home 2 days per week post-probation, 25 days annual holiday plus bank holidays, an additional day off on your Birthday, 11% non-contributory pension and a discretionary annual bonus. Furthermore, you would be entitled to free private health insurance, life assurance, income protection and enhanced parental leave packages. There would also be the opportunity to gain formally recognised industry qualifications within a team oriented and friendly business.

The role

This is a varied role, dealing with all aspects of our post completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

Key Outputs & Responsibilities

• Work to agreed objectives, service standards and deliverables
• Ensure relevant documentation and information received is checked for adherence to policy and criteria
• Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
• Provide a prompt reply to all written correspondence
• Develop positive working relationships with colleagues
• Adhere to internal/external compliance, credit review and audit requirements
• Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
• Use initiative to resolve queries outside own area of expertise
• Train and mentor new team members
• Take responsibility for your own learning and development
• All other associated duties and responsibilities and carry out any tasks as required by management

Qualifications & Experience

• Proactive, flexible, and willing to take on new aspects of the role as the Company evolves and also help out other teams
• Excellent communication skills, both written and verbal
• PC literate with a good knowledge of Microsoft Office products including Word, Excel and Outlook
• Proven experience of mortgage administration and customer service is essential
• Previous experience of the following would be an advantage but is not essential:
• Arrears’ collection
• Mortgage securities / title experience
• Option to study CeMAP