Multilingual Customer Experience Consultant - Ringwood
Job Details
Full Job Description
Job Title: Customer Experience Consultant -
German Speaking!
Salary:
24,557.28 basic + 1k bonus
Location: Ringwood,
Hampshire
Hours: 40 paid hours per
week typically between the hours of 8am and
5pm Monday to Friday
Remote working after 4-6 weeks training in the office.
Overview:
We are a financial
services company, specialising in Accident Insurance Plans. We have
been established in the UK for over a decade; during which time we
have worked with many leading financial services and retail
companies.We are regulated by the Financial Conduct Authority (FCA) in
the UK.
We provide multi-channel (phone, email, letter, fax)
and multilingual (English, German, Spanish) customer service support
from our Ringwood contact centre. This means that we handle
communications from customers in regards to policy enquiries,
cancelling policies, updating customer details (address, payment
methods), initial claim enquiries and general policy or customer
enquiries.
As the products are highly regulated the environment we
work in is highly regulated with maximum focus on TCF (Treating
Customer Fairly).
We aim to provide an exceptional customer
experience to all customers and we continually measure customer
satisfaction in the contact centre to make sure we deliver
this!
Skills Requirements
1. Ability
to quickly establish rapport with customer/prospect through the use
of
approach ability, empathy, addressing the customer by name &
intelligent questioning
2. Ability to assimilate, relay & provide
information whilst paying close attention to detail
3. Ability to
respond to customer queries and complaints via email or letter in both
English and German
4. Ability to remain positive, courteous &
professional at all times
5. Focus on customers to deliver the FCA
guidelines and fundamentals of the call we require. At all points
making sure the customers are treated fairly.
6. Ability to
communicate and empathise and a real willingness to help.
7. The
ability to stay focused and controlled, ensuring all core elements are
addressed methodically.
8. You will be expected to complete
additional duties when required
9. To have fun at
work!
CRB and Credit Check
You will need
to pass both a CRB and Credit Check.
CPProfessional
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.