NOCEngineer

Qualifications/Requirements

• Security Cleared.
• Strong Network Data and Security knowledge. CCNA Level networking knowledge.
• Strong knowledge of configuring router, switches, and firewalls.
• Prior experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres. 
• Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc.
• Experience working with any ITSM tool such as Service Now.
• ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment.
• Strong verbal and written communication skills.
• Role includes P1 Operational on-call support, subject to scheduling. 

Essential Responsibilities 

• Operational support of Network environments across two UK Data Centres.
• Support in-house ticket analysis, workgroup management and escalations.
• Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
• Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
• Follow and promote change control processes to ensure compliance and protect service.
• Follow asset management processes in region and improve CMDB accuracy.
• Document and control Standard Operating Procedure (SOP’s) for IT processes.
• Promote and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation.
• Collaboration with other teams across Linux, Windows, and DB teams.

Desired Characteristics 

• Demonstrate technical understanding of DC Architecture, Infrastructure, and service management.
• Experience with Packet Analysis.
• Experience with Load Balancers and proxy.
• Experience in network tools such as DNA Centre/ Infoblox/Prime.
• SoC Experience and some understanding of WAF and Firewall logs etc.
• Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
• Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.