ONB Test Req - AA

Full Job Description

Department: CIN Grocery
Position Type:  Employee
Position Reports To: Store Management
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1^st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

· Promote trust and respect among associates.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

• Retail experience

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here .

Education Level:   Associates Desired
Required Certifications/Licenses:   American Academy Nurse Practitioner (AANP); American Nurses Credentialing Center (ANCC); CDL A; CDL B; Driver's License; EPA Certification Class 1 and 2; Facility Engineering - EPA - CFC Universal Certification; Loss Prevention - Department of Pulic Safety & Standards Training; National Commission of Certification of Physician Assistant (NCCPA); None; Other; Pharmacy Board License; Pharmacy Technician Certification
Shift(s):   Day / First Shift
Regions:  Any; East; General Office- Cincinnati; Midwest; Mountain; South; West
Posting States:  Alabama; Georgia; Idaho