Operational Support Administrator

Full Job Description

Location: Southport (Options for Hybrid/Remote Working)
Salary: To Be Confirmed
Contract Type: Permanent
Hours: Full Time (40 hours per week)

About Us
At MCL Medics, we stand at the forefront of Occupational Health and Wellbeing services across the UK. Our commitment goes beyond delivering excellent service; we are dedicated to enhancing the health and wellbeing journey of every individual under our care. We champion healthy high performance not only within our client organisations but also amongst our team.

Role Summary
The Operational Support Administrator role at MCL Medics presents an exciting opportunity for an experienced and highly organised individual to assist in the seamless operation of our organisation's activities. We are in search of a dependable and driven professional with outstanding interpersonal and organisational skills. The ideal candidate will be a proactive self-starter who is adept at navigating the fast-paced and ever-evolving demands of our clients. While knowledge of Occupational Health operations is preferred, it is not essential. Candidates should be adept at troubleshooting, problem-solving, and have a zeal for supporting the success of the organisation.

In this role, your primary responsibilities will include, but are not limited to:

• Efficiently scheduling clinical appointments
• Ensuring the smooth operation of clinics
• Engaging with clients
• Handling telephone calls, website enquiries, and emails
• Creating and managing digital files, maintaining accurate clinical data in Occupational Health systems

This permanent role offers flexibility with a hybrid/remote working model, primarily based out of our Southport office.

What Are We Looking For?

• Robust experience in planning and organising both your time and that of others, in a constructive manner
• Relationship building skills - exceptional ability to work well and flexibly within a team structure
• Excellent written and verbal communication skills
• Customer Care - Capable of delivering results and meeting customer expectations through effective planning and administration
• Ability to contribute ideas and suggestions for improvements to achieve more effective working practices
• Problem-solving skills and initiative
• Utmost discretion in handling confidential information
• Good IT skills with proficiency in Microsoft 365 Products

What Can We Offer You?

• 25 days annual leave plus bank holidays
• Salary Sacrifice Pension Scheme
• Life Assurance
• Reward Gateway retail reward and discount scheme
• Employee Assistance Programme
• Comprehensive career support and progression opportunities

MCL Medics stands as a highly regarded Occupational Health Service Provider, offering Health Screening Services to companies committed to maintaining a healthy workplace environment. Join us in this pivotal role contributing to workforce well-being and enjoy a host of benefits and career advancement opportunities. Explore this exciting opportunity now.