Operations Manager - Social First Podcast Agency

Full Job Description

Operations Manager (Social First Podcast Agency)

We’re looking for someone to lead the day to day operations of our fast growing ‘Social First’ Podcast agency.

This is a pivotal role for us.

We work with a select group of Podcasts to produce shows that build large, engaged audiences across audio, YouTube and social media.

We’re a team of 12 social experts, video editors and producers.

Clients we’ve worked with include:

• The High Performance Podcast (leading sports podcast)

• Parenting Hell with Josh Widdicombe & Rob Beckett (leading comedy podcast)

• Diary of a CEO (leading business podcast)

• Fearne Cotton’s Happy Place (leading wellness podcast)

We love making exceptional content that helps people to laugh, learn, escape and feel connected.

You will be responsible for:

• Leading the onboarding of new clients
• Managing the day to day delivery of client services
• Ensuring clients are on track and delighted with agency performance
• Planning and allocating resources
• Managing our delivery team of world class producers, video editors & social managers
• Creating robust systems and processes to ensure smooth day to day operations
• Creating frameworks to ensure our unique strategies are documented for adoption across the agency and easy to repeat + implement
• Working closely with the agency Founder to improve margin 
• Regularly report on SWOTs across the business
• 1-2-1 Management of the team

The ideal candidate should:

• Have experience running day to day operations (ideally in an agency environment)
• Be highly organised with strong prioritisation skills
• Love documenting, creating systems and processes
• Be comfortable managing individuals 1-2-1
• Be prepared to ask the hard questions 
• Default to believing all problems are solvable
• Be resourceful enough to find solutions using their own initiative
• Be an effective communicator
• Default to a-sync communication and optimizing for remote teams
• A strong interest in Podcasts, YouTube and social media would be beneficial

This is not for you if:

• You like to take the easy option
• You don’t enjoy driving projects from initial idea to completion 
• You need to be office based (this is largely a remote role)
• You don’t want to push yourself and a team to create great work
• You are not ambitious and driven to shape your own future 

What you can expect from us:

• This is an opportunity to be an agency Founder’s right hand and work to shape the future of a fast growing business
• Immense growth potential to develop this role into what you want - Head of Operations / CCO
• Competitive Salary
• Remote (although UK based does increase potential for co-working / meeting clients)
• An exceptional team of Creative talent who are a joy to work with
• Opportunity to work with World class Clients

To apply:

• Click ‘Apply’ on Linkedin
• Then send me an email to ‘ ’ 
• Include 3 bullets on why you’d be a good fit
• Plus a 5 Minute Loom video introducing yourself and talking through a short deck on how you’d operationalise the agency in 90 days. 
• Please also include your CV, Working location + Salary expectations
• Include a pineapple emoji in the subject line to show me your attention to detail