Operations Manager

Full Job Description

An exciting opportunity, with one of our long-term partners within financial services, is now live and they are looking for a forward-thinking, dynamic and passionate Operations Manager. Join their ever-growing journey, on a 12-month Fixed-Term Contract. You'll play a crucial role in ensuring our service operations run smoothly, maintaining high-quality standards and meeting targets.

Main tasks & responsibilities:

• Proactively monitor performance using KPIs to ensure top-notch experience and operational effectiveness.
• Provide hands-on oversight of daily team activities, ensuring service continuity.
• Handle escalations and craft plans to prevent recurring issues.
• Deliver regular service performance updates.
• Develop and implement improvements to enhance services.
• Collaborate with Risk & Compliance and Operational Excellence for process enhancement.
• Cultivate a coaching and performance-driven culture.
• Set goals and quality standards, motivating the team to excel.
• Manage attendance, ensuring operational efficiency.
• Initiating continuous improvement initiatives to enhance efficiency and service.
• Fostering an empowered and motivated team.

Essential knowledge, skills & experience:

• This role is massive leadership and engagement role, therefore, our client is looking for an individual who has a passion for people and development.
• Proven experience in operations, with a knack for identifying and driving continuous improvement.
• Working within a regulated industry/environment, preferably financial services or pensions.
• Strong leadership skills and the ability to build relationships at all levels.
• Analytical skills with the ability to work under pressure.
• Positive and professional attitude with an ability to meet deadlines.
• Knowledge of scheme rules, HMRC regulations, and pensions legislation.

Diversity, Equity & Inclusion

They are also committed to an inclusive culture that promotes fair treatment and access to development opportunities for every colleague.