Operations Manager

Full Job Description

Description:

At Meridian, we are on a mission to make low-cost, instant financial services and payments globally consistent for everyone via the mobile number.

We’re working together to create the first global mobile money network, linking together a worldwide network of wallets by leveraging the most universal number on the planet—the phone number—as the foundation for a new payments network.

We are on the lookout for a proactive and driven Operations Manager to bolster our team. This pivotal role involves overseeing the operations integral to our flagship product. Collaborating closely with a tight-knit group, including the product, engineering, and risk & regulatory teams, you will play a crucial role in actualizing our digital offerings. They must not only meet the standards of efficiency and scalability but also exceed them.

Your promptness, delivery prowess, and innovative problem-solving skills will establish you as a cornerstone of our business operations team.

Responsibilities:

• Developing and refining operational processes that enhance our core product.
• Implementing and expanding operations, collaborating with partners and clients to develop comprehensive playbooks, integrate features seamlessly, and ensure flawless product execution.
• Overseeing and driving major infrastructure projects from end to end.
• Continuously identifying features to ensure an effortless customer experience and meet emerging market demands.
• Overseeing crucial vendor partnerships and instituting robust performance monitoring frameworks.

Qualifications:

• A Bachelor’s or Master’s degree in a relevant field.
• At least 2 years of experience in operations, product management, or similar roles.
• Prior experience in a leading tech company or startup environment, with a proven track record of rapidly taking on significant responsibilities.
• Proficiency in analyzing complex issues, with skills in SQL, Python, or Excel to support decision-making.
• A collaborative spirit, adaptable to shifting company objectives, with a focus on constructive outcomes over blame or office politics.
• Demonstrate agility and the ability to swiftly adapt to any task, regardless of prior experience, ensuring all challenges are met with resourcefulness and effectiveness.
• Superior communication and stakeholder management abilities, capable of persuasively presenting business cases and securing necessary cooperation for implementation.

Nice To Have:

• Financial institutions experience
• Payments experience
• Specific market entry experience

Benefits:

• Unlimited Vacation
• Work From Home
• High Standard Health Benefits