Operations Support Administrator

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at 

This is a full-time role.

Who We Are Looking For

Ideal candidate must be able to demonstrate:

• Ability to work well under pressure in a busy and fast paced environment
• Ability to multitask and high attention to detail
• Effective time management and ability prioritize workload
• Strong communication skills – both verbal and written 
• Can do will do attitude
• Ability to take ownership of problems and resolve them 
• High computer literacy
• Work well alone, as well as part of a team
• Previous experience working in Administration and Customer Service
• Knowledge of insurance and/or medical services 

What You Will Work On

• Supporting day-to-day tasks within medical assistance department
• Managing high volumes of emails and allocating to correct cases
• Logging relevant details on the case management system
• Management of administrative tasks related to Cost Containment and Fees
• Verification of travel insurance policies including medical declarations, recording, and escalating as necessary
• Directing first calls appropriately to insurer, claims handler or operations
• If answering phones, identify the nature of the client’s problem through effective questioning and listening
• Handling complaints and expression of dissatisfaction
• Where applicable, referring clients to Case Managers, Team Managers or Operation Managers for further support
• Delivering the service to agreed service levels and quality standards
• Sharing experience, knowledge, and expertise with colleagues to ensure the best service is always delivered

Who You Will Work With  

As an Operations Support Administrator, you will be responsible for providing pro-active and efficient administration and organisational support to medical coordinators, doctors, nurses, and management team in dealing with overseas clients. The role will also involve regular contact with travellers - often in difficult and sensitive circumstances.

What You Will Bring

To be successful in this busy role, it is an essential requirement to be familiar with admin and office environment from previous experience, be able to work well under pressure, be very computer literate, be able to multitask, be highly organised, display empathy, very high attention to details, adhere to specific Data Protection and Confidentiality requirements, follow policies and procedures and be enthusiastic!

Previous experience working in medical assistance or insurance department is highly desirable.

Benefits

• The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum.
• Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
• Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company.
• A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year.
• Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date:
  • We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%.
  • You will be entitled to opt out should you wish.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.