Operations Support Agent - PM Shift
Job Details
Full Job Description
GBD FedEx Express UK Transportation Limited
Address:
Unit 2 Ozone Way GooleScheduled Weekly Hours:
30
Worker Type:
Regular
Posting Start Date
6-Mar-2024
Posting Close Date:
21-Mar-2024
Job Family:
FXE-EU: Operations Support Agent (ID)
Position Summary:
We have an exciting
opportunity for you to join our team of Operation Support
Agents.
Who we are:
FedEx is the largest express
transportation company in the world, connecting more than 220
countries and territories. We work every moment to deliver the most
important package of someone’s day. Our team of passionate people know
their day-to-day work is invaluable in delivering outstanding
experience to our customers. 530,000 team members strong, we are as
diverse as the world we serve. We love what we do, and we do it well.
Our reach is big, and so are our dreams. Join us and let's write our
next chapter together.
What you will be doing:
•
Ensuring that customers' urgent packages get to the right place, on
time
• Answering incoming calls from customers in relation to
shipment collection requests and delivery inquiries
• Checking and
investigating failed shipments deliveries or collections when needed;
prioritising and reallocating any failed deliveries for the next day
delivery
• Entering data into our in-house tracking system
•
Running clear and effective communication and collaboration with the
team, your manager, and other operations stations
• Adhering to
FedEx processes, procedures and controls, and regulatory
requirements
What do you bring with you:
• Good
communication and social skills
• Ability to work in a fast-paced
environment with strict timelines
• Ability to manage own time
effectively with attention to detail
What do we offer:
• Attractive compensation package
• Training to get you
started and on-the-job learning opportunities
• Extensive learning
resources to further develop your skills and knowledge
• Tuition
Assistance Program (*applicable for FedEx positions with a permanent
contract)
• Employee Assistance Program for you and your family in
difficult life situations
• Employee reduced-rate shipping
•
Great career opportunities
• FedEx is one of the worlds most
admired companies and trusted brands year after year
Bring
your ideas, individuality, and dreams to our global community. Feel
good about where you work. Choose your career path - we’re ready to
invest in your development. Join FedEx.
English (Required)
FedEx was built on a philosophy
that puts people first, one we take seriously. We are an equal
opportunity employer and we are committed to a diverse and inclusive
workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of
the world's largest express transportation companies and has
consistently been selected as one of the top 10 World’s Most Admired
Companies by "Fortune" magazine. Every day FedEx delivers for its
customers with transportation and business solutions, serving more
than 220 countries and territories around the globe. We can serve this
global network due to our outstanding team of FedEx team members, who
are tasked with making every FedEx experience outstanding.
Our Philosophy
The
People-Service-Profit philosophy (P-S-P) describes the principles
that govern every FedEx decision, policy or activity. FedEx takes care
of our people; they, in turn, deliver the impeccable service demanded
by our customers, who reward us with the profitability necessary to
secure our future. The essential element in making the
People-Service-Profit philosophy such a positive force for the company
is where we close the circle, and return these profits back into the
business, and invest back in our people.
Our success in the
industry is attributed to our people. Through our P-S-P philosophy, we
have a work environment that encourages team members to be innovative
in delivering the highest possible quality of service to our
customers. We care for their well-being, and value their contributions
to the company.
Our Culture
Our
culture is important for many reasons, and we intentionally bring it
to life through our behaviors, actions and activities in every part of
the world. The FedEx culture and values have been a cornerstone of our
success and growth since we began in the early 1970’s. While other
companies can copy our systems, infrastructure and processes, our
culture makes us unique and is often a differentiating factor as we
compete and grow in today’s global marketplace.