Order Processing / Administration

Full Job Description

Administrator

Meyer Scott Ref: VR/08938

Location: St Ives

Salary: 24,000 - 25,000 p.a.

Our clients are a very progressive Plumbing & Heating business who are looking to recruit a local candidate.

The business has a small team of administrators, customer service staff and of course engineers who are out on the road. Below you will see a list of duties and it's clear that you will likely be assisting across the board.

Duties :

• Answering all telephone calls and being the first port of call for the business.
• Dealing with all emails and other enquiries in a timely manner.
• Raising quotes and invoicing customers promptly.
• Ordering parts for jobs as requested.
• Ensure all accepted quotes from customers are actioned.
• Dealing with all incoming customer queries.
• Checking social media, including Facebook, Google Business and tagging the business on all Social Media channels and responding to enquiries.
• Schedule engineer jobs on Tradify when customers call in to book work.
• Taking initial customer enquiries in line with the agreed process, escalating as appropriate to Office Manager and Directors.
• Booking jobs on Tradify, our CRM system.
• Reviewing and improving processes - we encourage you to share any ideas you may have.
• Returning calls in a timely manner.
• Assisting with generating revenue at all available opportunities, including such things as unaccepted quotes to maximize sales, making calls to customers and prospective agencies etc.
• Promote the company in a positive manner and be an advocate for the business.
• Assisting with other admin duties such as invoicing, chasing up payments and ordering parts for engineers.
• Assist as required with duties aligned to those for the business.
• Any other reasonable duties as specified by the company.
• Answering customer calls, queries and emails.
• Ensuring engineer jobs are accurately scheduled on Tradify in the correct geographical area in order to maximize work time and reduce travelling for engineers when taking the initial call.
• Work in a cohesive manner with colleagues to ensure all jobs are completed and all parts of the job are thoroughly checked to ensure accuracy.

Key capabilities / Competencies:

• Competent with MS Office
• Flexible, driven and able to be a self-starter working independently.

Experience (Preferred)

• Proven experience in a receptionist/helpdesk and administrative role.
• Proven experience in a fast-paced office environment.
• Used to no day being the same, having to think fast and use initiative.
• Suitable for someone who really enjoys everyday being different and busy.
• Industry experience would be advantageous although not compulsory as full training will be given.

Hours: 8am - 5pm Monday to Friday. 30 minutes for lunch.