Patient Administrator

Full Job Description

Patient Administrator

As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical and non-clinical colleagues in our dynamic and fast-paced sites. As an integral part of our administrative team, your skills will help us to deliver on our vision to make healthcare better.

Location: Bristol

Job Type: Temporary

Duration of booking: Expected to last 6-8 weeks with possible extension

Proposed start date: ASAP

Pay Rates: Up to £15 per hour Umbrella or £13.50 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm

Sector: Healthcare

Based: Office / Hospital

What you are responsible for:

• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
• Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity
• Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
• Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
• Checking the pre-authorisations for insured patients
• Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
• Assisting in the completion of month end administrative procedures for the management team
• Participating in governance activities, audits, personal development and team meetings
• Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
• Maintaining a clean and safe working environment
• Complying with ISO standards in respect of information security management
• Reporting all incidents and complaints in line with company policy

You will:

• Be skilled at administration processes and proficient with Microsoft packages

• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Conduct yourself in a professional manner with both patients and colleagues
• Have good listening skills with an ability to present information in a logical manner
• Be able to demonstrate an appreciation of patient care and confidentiality
• Have an understanding of data protection and its importance in the workplace
• Have a proven level of accuracy and attention to detail
• Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes