Patient Service Coordinator - Women%27s Primary Care
Job Details
Full Job Description
Work where every moment
matters.
Every day, over 30,000 Hartford HealthCare
colleagues come to work with one thing in common: Pride in what we do,
knowing every moment matters here. We invite you to become part of
Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest
medical practices in New England with multiple locations throughout
Connecticut and Rhode Island. We consist of a team of professionals
ranging from Medical Assistants to Physician Assistants and everything
in between. Our physician led medical group enjoys an excellent
reputation with patients and the medical community, offering primary
care, urgent care and more than 30 different
specialties.
Job Description
Responsible for providing outstanding and professional
customer service to ensure efficiency and promote a positive patient
experience. Warmly greets and registers arriving patients. Answers
incoming calls promptly and professionally, evaluates priority, and
directs calls appropriately according to urgency and subject matter.
Schedules new patient appointments accurately, and informs patients of
essential preparation requirements prior to visit. Reviews daily
Televox report of appointment confirmations to ensure accurate
schedule and appropriate communications with patients. Collects
co-payments and office charges as needed and explains office payment
billing policies to patients. Ensures patients have a comfortable and
inviting environment by maintaining a clean waiting room, actively
removing trash and keeping magazines current at the start of each
session and throughout the day.
• High school
diploma or equivalent preferred
• Relevant experience in a
fast-paced medical office highly preferred.
• Epic experience
preferred.
• Positive, customer-focused approach, with
commitment to providing excellent patient care.
• Ability to
adapt quickly in a fast-paced environment juggling multiple competing
tasks and demands.
• Proven ability to work effectively in a
team environment.
• Excellent verbal communication skills.
Ability to communicate in other languages highly desirable.
•
Strong computer skills. Solid working knowledge of Microsoft Office
software.
• Basic working knowledge of medical
terminology.
• Ability to travel independently to satellite
offices with or without advanced notice.
• Strong working
knowledge of insurance requirements.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.