Patient Service Coordinator - Neurosurgery
Job Details
Full Job Description
Work where every moment matters.
Every day,
almost 30,000 Hartford HealthCare employees come to work with one
thing in common: Pride in what we do, knowing every moment matters
here. We invite you to become part of Connecticut's most comprehensive
healthcare network.
Hartford HealthCare Medical Group is
one of the largest medical practices in New England with multiple
locations throughout Connecticut and Rhode Island. We consist of a
team of professionals ranging from Medical Assistants to Physician
Assistants and everything in between. Our physician led medical group
enjoys an excellent reputation with patients and the medical
community, offering primary care, urgent care and more than 30
different specialties.
Job Description
Responsible for providing outstanding and professional
customer service to ensure efficiency and promote a positive patient
experience.
· Warmly greets and
registers arriving patients.
· Answers
incoming calls promptly and professionally, evaluates priority, and
directs calls appropriately according to urgency and subject matter.
· Schedules new patient appointments
accurately, and informs patients of essential preparation requirements
prior to visit.
· Reviews daily
Televox report of appointment confirmations to ensure accurate
schedule and appropriate communications with patients.
· Collects co-payments and office charges as needed
and explains office payment billing policies to patients.
· Ensures patients have a comfortable and inviting
environment by maintaining a clean waiting room, actively removing
trash and keeping magazines current at the start of each session and
throughout the day.
· High school diploma or equivalent preferred
· Relevant experience in a fast-paced medical office
highly preferred.
· Epic experience
preferred.
· Positive, customer-focused
approach, with commitment to providing excellent patient care.
· Ability to adapt quickly in a fast-paced
environment juggling multiple competing tasks and demands.
· Proven ability to work effectively in a team
environment.
· Excellent verbal
communication skills. Ability to communicate in other languages highly
desirable.
· Strong computer skills.
Solid working knowledge of Microsoft Office software.
· Basic working knowledge of medical
terminology.
· Ability to travel
independently to satellite offices with or without advanced
notice.
· Strong working knowledge of
insurance requirements.
We take great care of careers.
With
locations around the state, Hartford HealthCare offers exciting
opportunities for career development and growth. Here, you are part of
an organization on the cutting edge - helping to bring new
technologies, breakthrough treatments and community education to
countless men, women and children. We know that a thriving
organization starts with thriving employees-- we provide a competitive
benefits program designed to ensure work/life balance. Every moment
matters. And this is your moment .