Patient Services Manager

Duties and responsibilities

• To provide an efficient administration service within receptions, outpatients, imaging, ward clerks and medical secretaries/records for all sites associated with Parkway Hospital, and to manage staff and processes within established policies and process
• To ensure an exemplary level of customer service is upheld in the provision of services to patients, consultants and the hospital team.
• To effectively manage the administration pathway through the hospital across receptions, outpatients, imaging, ward clerks and medical secretaries/records, including the management of admin resources
• To manage the delivery of all associated administration processes to ensure corporate and regulatory requirements are met
• To provide (where required) line management support to the business administration function

Who we're looking for

• Proficient IT and organisation skills
• Educated to GCSE in Maths and English or equivalent
• Previous relevant experience in an Administrative support role
• Experience of working  independently and on own initiative working with deadlines team
• Working customer facing

Desirable          

• Experience in a hospital environment

Working Hours: 37.5

 

Contract Type: Permanent 

Benefits

 

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values

• We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

 

For further information about this role or for an informal conversation about the range of career options available with Spire please contact