Patient Support Advisor

How will you CONTRIBUTE and GROW? Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents every call into the system. Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs. To provide an excellent customer experience 24 hours per day and 365 days per year.

Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the need of each contact with the goal of achieving the best resolution.  Documents every call into the system. Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs. To provide an excellent customer experience 24 hours per day and 365 days per year.
 

___________________ Are you a MATCH?

• Strong interpersonal skills and good communication
• Customer-oriented and service-driven
• Ability to solve problems 
• Continuous improvement mindset 
• High level of accuracy 
• Ability to work across different professional cultures

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.