Pension Administration -Coordinator

Full Job Description

Pension Administrator - Mercer – Remote / Homeworker

Note:  This role can be based anywhere in the UK

The administration department is a mix of experienced Pension Administrators and Trainee Administrators and we know that it’s the people that make the real difference.

We believe that diverse teams perform best. We recognize the need to balance work and personal commitment and that all roles can be flexible.

What can you expect?

• To perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events

• Enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
• Promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
• Respond to errors and ensure complaints are handled effectively
• Be a champion of change and provide opinions if you have an idea to create more efficiencies

What you will be rewarded with?

• We offer competitive salaries and comprehensive benefits
• 25 Days Annual Leave and up to 4 days flexible bank holidays
• Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)
• Private Medical Insurance, life assurance, income protection and employee assistance program
• Plus, a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will count on you to:

• Ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across member and scheme processing.
• Be flexible and adaptable to the work demands as advised by Manager (or Administration Service Representative).
• Be personally accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis.
• Learn how to perform pensions calculations, enter pensions data or answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events.
• Accurately record own time spent, in accordance with standard procedures.
• Consistently achieve a daily work in progress SLA, by prioritising/managing workload so that cases are completed within disclosure and SLA requirements and show that have demonstrated commitment to cases to avoid breaching SLA.

What you need to have: 

• Previous pensions administration experience with knowledge of DB pensions
• GCSE (or equivalent) completion in mathematics and English (grade C and above or Level 4/5+)
• Knowledge and willingness to learn about different schemes

What makes you stand out?

• Some knowledge of pensions and pensions administration experience
• Some project experience

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.

Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.