Pension Administration - Senior Analyst

Full Job Description

Pension Administration – Senior Analyst – Mercer - Remote / Homeworker

Note: This role can be based anywhere in the UK

An excellent opportunity to further progress your career as a Senior Pension Administrator 

We are currently recruiting for a Pensions Analyst to lead on quality service control, maintaining standards, adherence to and implementation of best practice.

What can you expect?

Integral parts of the role would be to support Tier 2 or 3 client relationships and client budgeting, to peer review complex tasks, coach junior colleagues on complex situations.  You will be taking a lead on process improvement for clients and undertaking quality control calculation reviews on team work, where

The Pensions Analyst is at the very core of Mercer Services business, managing our clients’ pension schemes. We focus on understanding and managing member expectations and ensuring that they receive the information they need, when they expect it and in a suitable format, enabling them to make informed decisions on their benefits. 

What you will be rewarded with?

• We offer competitive salaries and comprehensive benefits
• 25 Days Annual Leave and up to 4 days flexible bank holidays
• Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)
• Private Medical Insurance, life assurance, income protection and employee assistance program
• Plus, a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will count on you to:

• Take responsibility for the allocation and management of work in the team covering member, client and scheme processes 
• Ensure processes are adhered to and support any review to maintain best practice, drive continual improvement, operational effectiveness and client profitability 
• Support the increased quality of service delivered by continuous and controlled improvement of processes 
• Ensure Errors and Omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with Administration Service Manager 
• Escalate to the Administration Service Manager any opportunities for change and input to plans for developing and enhancing the service provided, through liaison and support with the client and any other connected parties 
• Present periodic reports for clients, regulatory and Trustee boards, including information on all operational work activities, accompanying the Relationship Manager, where applicable 
• To check complex member, client and scheme cases and act as a coach to develop junior members of the team 

What you need to have: 

• Experience within the Pensions Industry 
• Proven ability to take responsibility for the quality of their own work, using their initiative to achieve the required results
• Experience and proficiency in working effectively in a team 
• Proven ability to prioritise work on multiple tasks simultaneously with limited supervision 
• Proven track record of delivery to agreed quality and timescales or other relevant experience 

What makes you stand out:

• Previous experience in Pensions industry

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion.

Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter @Mercer .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.