Pension Administrator

Management Level

Job Description

We are looking for a pension administrator to join our team.

Our Pensions Administrator will be based in our Crawley office supporting one of our two priority A clients.

Business Function

If you are able to demonstrate the following skills, experience and behaviours, then this is a great opportunity for you to join Equiniti and progress. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operational roles across our business sectors.

Equiniti is a FTSE 250 company and a leading provider of technology and solutions for complex and regulated administration and payments.  Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services.  We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers.  Over a third of the UK population has dealt with Equiniti at some point during their lives.  

Equiniti is a company that has been built with strong values at the very core of our offering.  Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.  We employ c.5000 people in the UK, India and the US and the average length of service of our employees is 12 years.  

There are five business divisions which compromise the Equiniti business (EQ Boardroom, EQ Paymaster, EQ Invest, EQ Digital and EQ by Equiniti) supported by our Group Functions.  Our strategy is aimed at driving pace and growth with a strong focus on further investment in our people and leadership. 

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration services to customers, working to agreed targets 
• To complete / check casework and provide feedback 
• Resolving customer enquiries (oral and written) 
• Drafting of non-standard correspondence in response to customer enquiries 
• Performing and issuing pension calculations including manual calculations 
• Carrying out projects and ad-hoc activities, as determined by your Team Leader

Full training will be provided

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• Strong desire to deliver exceptional customer service 
• The ability to develop positive and productive working relationships 
• Computer literate with a willingness to learn a variety of systems 
• Strong numeracy and literacy skills 
• The desire to deliver exceptional customer service
• The ability to develop positive and productive working relationships

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.