Personal Tailor FT - Hackett Old Broad Street

You involve yourself in everything you do, you take care of every tiny detail. If this sounds like you we are waiting to hear from you . We are splendid at creating teams and helping them develop in a distinguished way.

We wake up the British spirit with everything we do and we count on you to continue growing and improving. We create an experience, smile! You have found Hackett.

Your mission:
Contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.

What will your objectives be?

Customer Focus

• To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
• To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
• To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
• To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
• To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
• To lead by example so you are the benchmark of excellence to your colleagues.
• To neatly fold and pack customer purchases and never forget to thank them.
• To ensure the customer leaves the store with the idea of coming back.
• To immediately escalate customer’s request or problems to ensure they are resolved in line with company standards.
• To live and breathe the seven Hackett values.

 Achieve Results

• To achieve personal and store sales targets.
• To have an understanding of the store KPI’s and how to influence them.
• Awareness of Brand image and Competitors.
• To be proactive in ideas for increasing sales.
• To use the mailing card and brochure to attract and retain customers.
• To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
• To be fully aware of your best sellers
• To always  make suggestions for complimentary purchases (cross and up selling)
• To carry out all sales transactions correctly and efficiently
• To assist advise and help train other staff

 Store and Stock Standards

• To constantly replenish product on the shop floor to ensure VM standards are met.
• Ensure that all areas of the store, back offices and toilets are always clean and tidy
• To reduce stock loss in store by being aware of stock loss and prevention techniques
• To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
• To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
• To comply with legal obligations and co-operate with the company on all aspects of health and safety and welfare at work.
• To treat stock with respect and to handle it well.
• To be aware of the risk of internal and external theft to minimise it.
• To be good ambassadors for the brand.
• To develop and maintain good relationship with management and colleagues
• Knowledge of company stock loss expectations
• Keeping stock loss to a minimum
• To observe and adhere to the company’s security procedures.
• To ensure sales transactions are efficiently and accurately carried out.

Required experience:

• Passion for fashion industry
• Proven experience in clothing retail preferably in the premium or luxury sector
• Impeccable customer service skills
• Outstanding sales skills
• Able to work within a team
• Able to use initiative
• Well presented
• Above standard communication skills with an exceptional command of English

What do we expect from you?

• The Hackett  spirit!
• Adaptability and Flexibility.
• Results driven.
• Negotiation and Influence.
• Analytical thinking.
• Team Leadership.