Photocopier Field Service Engineer - South East

Full Job Description

ROLE : Photocopier Field Service Engineer
PACKAGE: up to 35,000 + car , fuel card , neg holidays ,pension etc

CLIENT

An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London

JOB OVERVIEW

Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.

KEY TASKS

• To service, repair and maintain photocopiers, and MFDs/MFPs
• Ensure all visits are completed in accordance with call control and SLA
• Ensure standard of repair/maintenance in accordance with company expectations
• Advise on potential upgrades (if applicable)
• Maintain records and paperwork as directed by management
• Providing exceptional customer service at all time
• Attend training sessions to keep skill sets updated
• Software problem solving.
• Installation of hardware, movement of hardware.
• Regular contact with call schedulers.

ESSENTIAL SKILLS AND EXPERIANCE

• To service, repair and maintain Photocopier / MFDs
• Ensure all visits are completed in accordance with call control
• Ensure standard of repair/maintenance in accordance with company expectations
• Advise on potential upgrades (if applicable)
• Maintain records and paperwork as directed by management
• Providing exceptional customer service at all time
• Attend training sessions to keep skill sets updated
• Software problem solving
• Installation of hardware, movement of hardware.
• Regular contact with call schedulers
• Attend Monthly / Quarterly Service review meetings as required
• Carry out Pro-Active maintenance visits across the estate as required
• Assist Pro-Active consumables team / customers as required

DESIRED SKILLS AND ABILITIES

• Knowledge on Papercut or Uniflow
• Broad experience of IT services across a range of organization's including Private and Public Sector.
• Enthusiasm and willingness to learn and be accredited in emerging technologies.
• Commitment to Mission, Vision and Values.
• To consider the customer's visibility and requirements of our services.
• Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
• Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
• Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
• Execute tasks and record efficiently to enable timely billing.

Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)