Print Customer Service Executive/ Account Handlers

Full Job Description

A great opportunity for a highly motivated, enthusiastic individual with a desire to join an already thriving Customer Services team on the journey to the next level and continue to build our long-term success and Growth. With great opportunities for personal development.

Immediate start, Hours of work:

Your hours of work will be Monday to Friday, working 8.00am till 5.00pm (or 8.30 – 5.30) or (7.30 – 4.30) with one-hour unpaid lunch break.

Holidays: 23 days holiday plus bank holidays.

You will be auto enrolled in to the Company Pension Scheme.

Death in Service Benefit’ – this is twice your annual salary whilst employed at OPM.

Onsite Car Parking

Onsite Gym

What we are looking for:

Commitment, Passion, Drive and Focus 

Reporting to the Commercial Director, this is a fast-paced and rewarding role that will require the successful candidate to work in harmony with the Sales Team and Customers.

Utilising your Print / Packaging / Artwork experience and critically your outgoing personality, excellent communication skills and talent for Client engagement to deliver outstanding service to an impressive array of Clients in a variety of sectors.

Job duties and skills will include:

·       Support the external Sales Team to ensure OPM customers receive world-class customer service

·       Act as a focal point for communication between customers and other internal departments both in person and by telephone/email

·       Demonstrate excellent Customer Service skills in both telephone and face-to-face interactions

·       Have good all-round administration skills

·       Attend internal, external and Teams meetings as required

·       Take briefs from colleagues and clients

·       Requesting and obtaining price information from the Estimating Department and confirming prices to Customers (Estimating knowledge would be advantageous)

·       Identify cost or process improvement opportunities

·       Negotiate and proactively managing any potential account issues

·       Process and raise orders to include progress-chasing (Experience of Tharstern MIS would be advantageous – but training will be given)

·       Review daily schedule and monitor jobs throughout the production cycle, maintaining knowledge of every job and its current status and keeping clients updated of progress

·       Work well under pressure, with proven efficiency and the ability to work to production deadlines

·       Have the flexibility to adapt to OPM’s and customers' changing needs

·       Demonstrate effective communication skills with the ability to adapt to a diverse range of needs and capabilities

·       Work well as part of a team

·      Have the ability to perform multiple tasks efficiently

·      Have a positive attitude to achieving deadlines within demanding time frames

·       Be a problem solver who looks for solutions using imitative

·       Be willing to undertake training and development when required.

·       Packaging industry experience/exposure would be beneficial – (But training can be given)

·       Ideally a Solid technical understanding of printed labels and flexible packaging – (But training can be given)

·  High level of attention to detail.

·       Excellent time management and communications skills

Equal Opportunities

OPM Group is committed to equal opportunities for all and we do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, sex, disability or age.

• The successful candidate will be offered a competitive remuneration package based on experience. If this exciting opportunity is of further interest please email current CV to