Product Implementation Specialists

Full Job Description

We are recruiting experienced product implementation specialists with at least 3 years experience in implementing business, financial or enterprise software. The roles involves working with our new clients to plan and manage training, pilot running, data take on and go-live. Our cloud service handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries.

Our implementation team

Our implementation team work with our clients and our support team to plan, coordinate and deliver training, pilot running, data take on and going live.

Unlimited opportunities

30 years of innovation and refinement have resulted in the expansion of our business based on referrals from happy clients. Our growth is now accelerating and creating unlimited opportunities for career advancement.

Work from home

All our people work from their home or co-working offices in 10 countries. Our new business and implementation teams work with prospects over Microsoft Teams and visit them at their offices in the UK and Europe.

Meet Ups

We chat every day on Teams and meet up socially around Europe at least 4 times a year. Our Christmas party is traditionally held in Dublin.

What we offer

• A competitive salary
• An excellent working environment – for example, we don’t do overtime
• In house and external courses focused on your personal and professional development
• Fully remote working
• Quarterly company meetups in interesting locations in Europe

Role

• Planning software rollouts with our clients’ management
• Managing training, pilot running, data take on and go live
• Presenting training courses on aspects of our enterprise software
• Advising clients on how to use our software to improve their business
• Working with our development teams to test and refine new facilities
• Analysing issues and proposing solutions
• Identifying improvements of benefit to our clients
• General Support

Requirements

• Ability to work fluently in English
• 3+years experience of supporting Sage, Dynamics, SAP or similar enterprise software
• Experience of EDI and APIs
• Experience of Logistics and WMS would be an advantage
• Good people and communication skills
• Bachelors degree
• Lifelong learner
• Attention to detail combined with imagination
• Practical approach to real world problems