Product Manager- Personal Loans

Full Job Description

An exciting opportunity has arisen to join the Personal Loans team as a Product Manager. Our hugely respected, award-winning products and member focused propositions have helped make us the UK’s most trusted financial services provider. The pace of change in the Banking & Savings industry is continuing, and we need an astute and highly motivated delivery professional who can support us in achieving our goals.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our Swindon or London offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

The role will require travel to Swindon at least once a month.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Product Manager in Personal Loans, you’ll be responsible for supporting delivery of the product strategy by developing and implementing new (and enhancing existing) propositions, products and services.

• Ensure our Personal Loan proposition meets our customers’ needs, deliver great outcomes and are commercially sustainable.
• Ensure our end-to-end processes are performing as expected, recommending, and implementing improvements where required.
• Develop and manage our product propositions, driving forward proposals from concept right through to delivery.
• Own key relationships across the Society - finding consensus and influencing stakeholders to move ideas forward to achieve member and strategic goals.
• Develop quality written proposals that facilitate formal decision making and broaden the understanding of key issues.
• Monitor product performance and utilise insight including emerging industry trends, market, and member research to deliver key commercial objectives.
• Work closely with teams including Communications, Digital, Operations, Retail and Risk to investigate incidents, issues and complaints and put it right when things go wrong.

About you

As a minimum you’ll have or be:

• a thorough understanding of the Personal Loans market and product, with extensive Personal Loans product management experience.
• excellent communication skills, both verbally and in writing, and be able to clearly present information to senior executives in the Society as well as the wider team
• impeccable stakeholder management and collaboration skills - building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes.
• excellent business and commercial acumen, with experience of developing comprehensive business cases
• a curious and inquisitive mind - spending time analysing processes, policies and procedures and identifying opportunities/ solving problems to make improvements that protect customers and the Society
• flexible and willing to turn your hand to a wide range of activities, which may often change given the diverse nature of the role.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• Gympass – Access to a range of free and paid options for health and wellness.
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.