Property Management Assistant

Full Job Description

Salary: 29,090 - 31,345 per annum
Location: Hybrid/Norwich
Hours: 36 per week
Contract Type: Permanent

An exciting opportunity has arisen to join our Private Rent Team who manage the group's market, intermediate and NHS keyworker rented portfolios.

Primary responsibilities:

• Managing all pre-tenancy and end of tenancy procedures including the processing of applications and applicant vetting, booking and tracking voids works and safety checks and other compliance certificates, booking of inventories and check-in and checkouts, tracking key movements and preparing tenancy agreement, sign-up paperwork, and the processing of tenancy deposits.
• Manage and administer all property marketing materials and campaigns, keeping these up to-date, monitoring and following up on leads to meet agreed take-up and response targets.
• Liaising with Estate Agents and the NHS.
• Ensure that void properties are ready to let with all relevant compliance certificates in place as soon as possible. To order all safety or ad hoc check and certification as required, receive certificates and accurately record information on the system and arrange related works if applicable.

You'll also get involved in supporting the wider tenancy and property management with the primary objective of delivering an efficient service to customers, ensuring statutory compliance and meeting agreed financial and operational targets. Addition activities may include responding to tenant queries, complaints, processing maintenance requests, and arranging access for compliance visits.

We're looking for someone with experience and knowledge of the legal processes of residential property lettings. You'll be confident in the use of various computer software packages, particularly Microsoft Office.

This role provides an opportunity for independent problem solving and trying new approaches.

We're looking for someone with an abundance of energy, who takes pride in delivering exceptional customer service with a diverse skill-set. Most importantly of all, you must enjoy a fast-paced, challenging environment and working with a wide range of people.

You'll work in the office 5 days a week for the first 4-6 weeks and will then work flexibly between home and in the office 3 days per week.

What you can expect from us

Here at Clarion, we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates
• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
• A flexible benefits scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
• Matched pension contributions of up to 7.5% of your salary with generous life assurance
• Flexible and agile working for the majority of our employees.
• Company Bonus Scheme
• Eye care vouchers
• Holiday trading scheme allowing you to buy and sell leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Wednesday 8th May 2024 at midnight.

Interviews will be held on Tuesday 21st May 2024.

For further details on this vacancy, please click 'apply' or visit our website.

Applicants must be able to travel as required.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.