Property Manager (Common Areas)

Rettie & Co. have an established a strong presence in the mid-market/intermediate rent (MMR) sector, dealing with the letting and management of units funded through Scottish Government’s National Housing Trust (NHT) initiative.

Working within the Build to Rent Team which is part of the Development Services Division, the Property Manager willl be responsible for ensuring the efficient management of our mid-market/intermediate rent (MMR) and build to rent (BTR) portfolios, liaising closely with our developer and investor clients as well as residents to ensure they receive the best possible service from Rettie & Co.   You will work alongside team colleagues and onsite staff, as well as any third party suppliers.   Your primary focus will be on the buildings and common areas (as distinct from the units), to ensure they are safe, working efficiently and welcoming places to live.
 
You will demonstrate good knowledge of all aspects of block management (factoring) and/or facilities management, have an understanding of the private sector lettings industry in Scotland, and show an ability to deal with investor clients (as distinct individual private clients or owner occupiers).

Delivering professional block management/factoring or facilities management services (both onsite and back office):

• Ensuring 100% compliance with regulatory standards (including services outsourced to third party suppliers)
• Proactively managing vacant and occupied properties (both units and blocks)  
• Building and maintaining strong relationships and communication with clients and residents
• Carrying out regular inspections – establishing property condition and identifying essential and optional repair and maintenance works - ensuring recommended works are actioned
• Instructing property and related repair, maintenance and, if required, improvement works
• Monitoring the performance of contractors and other third parties generally, to ensure completion on time and on budget – considering value for money and quality of service
• Developing maintenance plans and preparing notional budgets
• Reviewing and tendering contracts for routine/cyclical works
• Attending meetings as may be required from time to time in fulfilment of Rettie & Co.’s service obligations – including but not limited to internal meetings, fire officers, council officials, resident communities and client meetings
• Identifying and pursuing or referring new opportunities - mobilising and integrating new instructions
• Fulfilling any associated administrative tasks

Essential

• Full, clean driving licence
• Willingness to work towards ARLA qualification, if not already qualified 
• Experience in residential block management/factoring or facilities management
• Experience in the management of client relationships
• Experience in managing administration
• Experience in negotiation and conflict resolution

Desirable

• Qualification, part or whole, in a recognised housing or construction discipline
• Familiar with the private sector lettings market in Scotland
• Knowledge of building construction and contractor management
• Use of REAPIT or other property software

• Customer focused
• Collaboration
• Communication
• Planning and Organising
• Problem solving
• Negotiation
• Agility and Resilience