QA Customer Support

Full Job Description

QA Customer Support

• Job Title: QA Customer Support
• Location: Wythenshawe
• Salary: c36,000
• Shift: Days
• Industry: Plastic Manufacturing

We are working with an industrial engineering company based in Wythenshawe. They are recruiting for a QA Customer Support to join their team on a Days Shift.

Key Responsibilities include:

• Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints
• Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions
• Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions
• Preparation of 8D reports
• Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards
• Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management
• Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions
• Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes
• Monitor changes and their results
• Support & develop other quality team members with their roles and responsibilities
• Lead weekly meetings with process related functions in organization (production, NPD, engineering, processing, etc.), acting as first point of contact for queries
• Support process improvement & problem-solving meetings and activities within HT Group
• Support other quality functions within HT Manchester team during all relevant activities

Experience required:

• Knowledge of injection moulding process and tooling manufacturing process
• Experience of working in a manufacturing environment and in a safe and effective manner
• Previous quality assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies
• Experienced in writing process documentation including Works Instructions, Quality Control Plans, and relevant quality documentation
• General experience in a variety of manufacturing processes and ability to work within a team and as an individual contributing in a fast-paced, changing environment
• Knowledge and understanding of SPC, DOE, Six Sigma, lean methodology and associated tools and techniques
• Knowledge and understanding of automotive core tools
• Knowledge and understanding of quality standards: AS 9100, ISO 9001, IATF 16949
• Internal auditor qualification and experience
• Ability to multitask, prioritise and meet deadlines in timely manner.

This position is commutable from; Cheadle, Gatley, Timperly, Parrs Wood

Relevant Job Titles: Quality Engineer, Quality Technician, QA Assistant, Quality Assurance, Quality Assurance Engineer, Quality Assurance Technician, QA Engineer, Quality Assurance Support

All applicants must live in the UK and be eligible to work and live in the UK. Please note, our client is unable to offer Sponsorship or Visa support for this role.

Due to the sheer volume of applications, we will only contact successful applications. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.

Axion Recruitment is working as a recruitment agency in relation to this vacancy.