Quality Assurance Administration Apprentice - NCFE

Full Job Description

About the role

NCFE is committed to developing our colleagues through our  Vision for our People   and so we’re excited to be able to offer an apprenticeship opportunity, allowing you to work within our  External Quality Assurance   team whilst studying towards a  Business Administration qualification.

You’ll support the team in delivering a first-rate customer experience, providing timely and effective administrative support across the External Quality Assurance team.

Duties include allocating External Quality Assurers, processing new centre and additional product applications, supporting with data cleanse activities, and supporting our national training events.  

Your apprenticeship training will take place over  18 months   and will include both on and off the job learning. In a typical week you’ll spend 20% of your time on off-the-job training which can include shadowing, online learning, and self-directed learning. You’ll also receive support from a mentor who will monitor your training progress.

How you’ll make an impact:

• Processing centre application forms and answer queries
  
• Allocating our sector experts to customers to carry out monitoring reviews
  
• Organising internal and external events, coordinate team activities including meetings, appointments
  
• Supporting the EQA team to ensure compliance with all regulatory requirements, manage and minimise risk and escalate potential breaches in a timely manager, identifying improvements/efficiency opportunities
  
• Maintaining knowledge and understanding of relevant EQA processes and systems, to fully understand end to end customer experience and impact of work
  

We’d love to hear from you if you offer the following:

• Excellent communication skills, both verbal and written including excellent grammar and spelling
  
• Experienced in using various office applications and software such as Excel, Outlook, Microsoft Teams access databases along with some specialist software and be able to demonstrate excellent word processing and data entry skills
  
• Working to tight deadlines and be able to manage own workload
  
• Strong organisational skills, be able to prioritise and maintain a high standard of accuracy
  
• A commitment to effectively managing your time between working and studying
  

Feeling inspired? Read the full  Job Description  to find out more.

What will we offer you in return?  

You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

• A minimum of 25 days annual leave, plus 8 bank holidays
  
• An additional 3 days off during the Christmas closure
  
• £200 personal development allowance annually
  
• £400 towards any NCFE accredited qualifications annually
  
• Two hours a month to spend on personal development
  
• Free learning resources on our in-house 'Learning to Grow' platform
  
• A flexible and hybrid approach to working
  
• Westfield Health Cash Plan worth up to the value of £635
  
• Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions   
  
• Doctor Line - same day appointments   
  
• Company Pension, employer’s contribution up to 9% when you contribute 3%
  
• Life Assurance (4 x basic salary)  
  

Shape real change with an NCFE career  

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website    

Closing Date: Monday 26 February 2024

Interview Date: Friday 8 March 2024

Equality, Diversity and Inclusion (EDI) statement   

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.