Receptionist / Customer Service Advisor - Bristol

Full Job Description

Manpower are recruiting for a receptionist / customer service adviser to work for a leading provider of student accommodation in central Bristol.

As a receptionist / customer service adviser, you will play a crucial role in ensuring a smooth and enjoyable experience for the student residents during their period of stay. Your main responsibility will be to provide exceptional customer service, assisting with enquiries, addressing concerns, and facilitating a positive living experience.

Responsibilities :

• Address student enquiries, concerns, and requests promptly and professionally, either in person, via phone, or through email.
• Support students in understanding and adhering to accommodation policies, rules, and guidelines.
• Maintain accurate records of resident interactions, feedback, and any issues reported, using the internal system.
• Liaise with the maintenance operative to ensure issues are resolved satisfactory
• Liaise with contractors
• Manage the email inbox and answer calls
• Manage to post for residents

Skills required:

• Previous customer service experience is highly desirable, preferably in the hospitality, student accommodation, or related industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive attitude to resolve issues effectively.
• Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment.
• Sensitivity to cultural diversity and the needs of international students.
• Proficiency in using computers and basic office software.
• A positive and adaptable mindset, capable of working well within a team

This is a temporary assignment initially for a 6-week period, however it is likely to be extended.

Immediate starts available.

Interested?

Apply today!