Referrals & Allocations Co-ordinator (Gateway)
Job Details
Full Job Description
As a Gateway Coordinator you’ll engage with customers as they access the Gateway Service for homelessness support. You’ll make sure that they receive support and advice that is reactive and tailored to them, to prevent and reduce homelessness. You’ll also be the first point of contact for the service for referrals and queries from other organisations.
Job requirements
- Work as part of the Destination:Home Gateway Team to promote Concrete’s services to potential customers, stakeholders and landlords.
- Work in partnership with Destination:Home partners Adullam, Mind, Changes and WALK to help deliver a 24/7 service that helps customers thrive in their homes.
- Be the first point of contact within the partnership for customers, other professionals and organisations.
- Work with referrers to make sure all information, including about risk, can be captured within the referral and you fully understand the customer’s needs.
- Provide support to adults with complex needs such as substance misuse, homelessness and mental health. You’ll provide support around their referral and housing options.
- Be an ambassador for Concrete and communicate our mission to customers and stakeholders.
- Attend regular internal and external multiagency meetings.
- Work with the local community and
other agencies to build positive relationships and promote the
service.
What we’re looking for
- Someone educated to GCSE Level or with a good level of maths and English.
- Someone with experience of supporting adults with complex needs such as substance misuse, homelessness and mental health, or transferable skills you can bring to the role.
- Great communication, problem-solving, organisational and time-management skills.
- Someone with genuine compassion for people affected by homelessness, with an understanding of the barriers they face.
- DBS check.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
We will be interviewing as we go so may close the role early if we find the right person.
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INDAD
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t
a choice. It can happen to anyone.
Concrete is a local
charity, support network and campaigner leading the fight to erase
homelessness within Staffordshire and its surrounding
areas.
Through a community-led approach, Concrete helps those
without a plan, without a voice and without a home build concrete
futures by tackling the underlying issues that keep
people from
finding and securing a home of their own.
Join us on our
fight to make homelessness history across Staffordshire and
everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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