Regional Operations Manager
Job Details
Full Job Description
THE COMPANY
Our client is a
Multi-award-winning commercial cleaning & facilities management
company, with an expert focus on high-end commercial clients, from
luxury retail to education, corporate offices, and even royalty.
Having started as a family business over 20 years ago, it now employs
over 1,400 people and has over 600 sites across the UK, from Scotland
to Southampton. Our reputation is based on a strong emphasis on
sustainability, fair pay (Real Living Wage), care for its people and
innovation.
PRIMARY PURPOSE OF THE POSITION
The position of Regional Manager holds
responsibility for budget control with the ability to successfully
negotiate costs to increase profit margins. In addition, they are
responsible for developing contracts to meet key business objectives,
adhere to timescales, build an effective professional working
partnership with Clients, comply with specifications, and maintain a
reputation to exceed in the delivery of excellent customer services to
ensure contract retention. The post holder will manage, motivate, and
train staff to ensure competency in tasks and adherence to company and
legislative policy and procedures.
REPORTING
TO
Deputy Operations Director
Operations
Director
MAIN DUTIES OF THE POSITION
• To understand and manage Clients’ expectations
within the boundaries of the contract and ensure that the service is
delivered, and management information required by the Client is
provided within timelines agreed upon as per the contract and/or our
operating practices.
• Develop and maintain effective client
relationships ensuring that regular liaison is maintained Throughout
the customer Decision Making Unit (DMU) and that standards audits,
KPI’s, SLA’s and management reports reflect the standard of service to
their optimum and in line with customer expectations. Building an
account management role to gain a full understanding of the client's
expectations, wants and future development requirements so that the
company can produce service offers to meet them.
• Develop
and maintain an effective operational contract management team,
ensuring compliance with all operational KPIs, reviewing activity on
all contracts regularly, and promoting innovation/best practice and
service development to deliver the best value and generate customer
loyalty.
• To be responsible for ensuring that all Company KPI
targets are adhered to so that consistent standards across the
business are delivered.
• Ensure that an understanding of customer
KPI / SLA requirements is known so that accurate information can be
provided to deliver customer reports.
• To ensure you know and
meet with the Decision-Making Unit (DMU) of any contract as required
or scheduled by the Deputy Operations / Operations Director.
• To
process variation sales sheets on time, while monitoring cost/profit
centers and acting as necessary (with the approval of the Line
Manager).
• To ensure service requirements are adhered to as per
schedules set by Line Manager including the quality of standards
produced and overall customer satisfaction.
• To ensure that
profit and loss targets for each area are delivered through the
control of all budgets including wage to charge, materials, and
maintenance of equipment.
• To know and understand the Company
values and ethos to ensure that this is disseminated throughout the
business.
• To ensure that time sheets and other financial
documentation are accurate and processed within the required
timescales.
• To process variation sales sheets on time, while
monitoring cost/profit centers and acting as necessary (with the
approval of the Line Manager).
• To ensure that training targets
are met, and the relevant forms are completed and submitted for all
sites within the specified remit to allow the delivery of contract
service requirements and potential one-off income within the business
needs of the contracts and area under his responsibility.
• To
bring all reports of customer dissatisfaction to the attention of the
Line Manager and agree on actions.
• To manage direct reports,
i.e. Area Managers, and supervisors, to ensure that cleaning
operatives have the tools, training, and ability to complete the tasks
being asked of them.
• To ensure, that the recruitment of
employees, including all necessary induction and skills training, and
any necessary administrative procedures are completed within required
timescales, to meet the business needs of the contracts and area under
his responsibility.
• To ensure a thorough investigation of all
accidents/ incidents, grievances, and disciplinary issues in line with
Company procedures with the ability to institute further action if
required in line with company procedures as directed by the Operations
Director and HR implementing corrective action and training where
needed.
• Manage operational activities to ensure they meet
company and legislative requirements for Health and Safety, quality
management, environmental issues, and general duty of care.
•
Specialist projects as agreed with the Operations Director to support
the needs of the Organization.
• Compliance with company policy,
procedures & management reporting timetable.
GENERAL
COMPANY BENEFITS
• Work from home Friday!
• 3 fully
paid sick days
• 25 days annual holiday leave
• Flexible
working hours
• Central London located premium office with
parking, shower, and cycling facilities.
• Enhanced
maternity/paternity pay.
• Subsidised gym membership
• Free
fruit, snacks & drinks in the office
• Genuine career
opportunities and ‘promote from within’ culture.
• Continuous
training and personal development program
• Employee of the
Quarter plus annual Awards
• Regular company-funded social events
throughout the year
• Cake & bubbles for all HQ birthdays
•
Annual away weekend for HQ team to Europe
PACKAGE
£45k + quarterly bonus
+ car allowance
Regional Operations Manager
Dazzle
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.